h.kitchener

h.kitchener
Joined
January 26, 2014
Last Seen
August 15, 2017
Location
  Columbia, South Carolina
h.kitchener

TO :

You are not sure about alot of things, but $131 for what you (apparently) received is excessive. I assume they didn't have the cabin air filter as most places don't stock them all that much. You can go to an auto supply store and get one and install yourself easily, but at a mere 16k miles, this is probably unnecessary unless you live in the desert. FYI: Many dealers have a quick oil change place connected to their business or will do the oil change, rotation, cabin filters, etc. at a reasonable charge. Plus, you know you should find qualified personnel to do those things, unlike many of the other places you find doing work like this. My dealer has such a place next to their showroom and they are fast, efficient and reasonable. Check with the dealer you bought the car from.

h.kitchener

TO :

If your dispute was denied you still have appeal rights. Go to the Direct Express website and take a look at the procedures for appeal, or call them and ask them what your rights are and to send you info on how to further appeal. For your information, card companies almost always take the word of the vendor when there is a situation like yours. Either your card was fraudulently used or someone got access to it, etc. Your could always claim fraud with the card company and get them to give you a new card and numbers, which might be a simpler way of resolving this because if you didn't use the card, then someone certainly did which means your card is now compromised. Either way, you need to resolve this.

h.kitchener

TO :

Pilot/Flying J has a corporate website. It is: "pilotflyingj.com" or do a search for it. In the upper right corner is a "contact us" button which will lead you to info on how to contact them to tell them of this location and your concerns. I have used Pilot all over the country with nary a problem and certainly none have lacked servicing/cleaning. This abnormality needs to be addressed by corporate.

h.kitchener

TO :

If you paid by credit card, dispute the charge. Apparently, Menard's has admitted the mistake---are you sure---look at your sales invoice and verify that the carpet you wanted is, indeed listed on it. If so, Menard's is trying to *** you into paying for the removal and re-installation because they would have to pay the installer again. If you paid them by check then you can sue them in small claims court, which will cost you a couple of hundred dollars. For things like this, payment by credit card is the safest as you have some protection when the vendor doesn't do the job correctly. Good luck. And, of course never shop at Menard's again. But, do take a look at your sales invoice.

h.kitchener

TO :

Personnel in big store like this really don't care. They will give you an answer even if they have no idea and/or they have "better" things to do than provide good customer service. Complaining does no good, even if you contact corporate as they just send your complaint to the local store---the guy you are complaining about. Best to shop elsewhere.

h.kitchener

TO :

Strange---anyone selling a Windows Vista system should be warning people NOT to buy them, unless they have a disclaimer with the product info. You might want to look at the site/place she ordered the machine from and read it's description, etc. to see how it is described. In your present case, how did she pay for it? If by check, then you are probably out of luck. But, if by credit card, just dispute the transaction, etc. At worst, she can use it as a paperweight.

 
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