comment to review:

Enterprise Carshare charging me $533 for damage to a rental vehicle that I did not cause

Enterprise Carshare #1611673
Thank you for sharing your feedback with us, Review #1417649. We have noted your review and would like to have a closer look at this with you. Please email the details above along with your preferred contact information, your member id numbers, and the exact location of your Carshare to ehiescalationscc@mailca.custhelp.com. Thank you. - Carol H.
Show
comment to review:

Full of REGRETS

Enterprise Car Sales #1611663
Thank you for bringing this to our attention, Review #1417147. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details, and all the information above so we can address this further. Thank you. –Carol H.
Show
comment to review:

Theft by Enterprise

Enterprise Rent A Car #1606756
Review #1411647, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Previous rock chip caused crack in windshield

Enterprise Rent A Car #1606755
Review #1411721, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Placed on a do not rent list

Enterprise Rent A Car #1604234
Review #1400940, we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the location that provided you with this information and the details above so we can address this situation. Thank you. – Carol H.
Show
comment to review:

I was a victim too!!

Enterprise Rent A Car #1604228
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
Show
comment to review:

Worst customer service ever!

Enterprise Rent A Car #1604224
Review #1406400, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
Show
comment to review:

Bad overall location

Enterprise Rent A Car #1604216
Review #1408988, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
Show
comment to review:

The Thanksgiving Surprise

Enterprise Rent A Car #1604215
Review #1409200, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
Show
comment to review:

I WAS STALLED AND INTENTIONALLY MISLEAD!!

Enterprise Rent A Car #1596635
Review #1398684, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
Show
comment to review:

Rip off and appalling!

Enterprise Rent A Car #1596632
Review #1399018, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
Show
comment to review:

The worst customer service

Enterprise Rent A Car #1593060
Review #1394294, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Worst customer service

Enterprise Rent A Car #1590835
Review #1390691, I assure you that it's never our intention to inconvenience a customer. Our debit card policies are in place for loss prevention and risk management reasons. Because debit cards are not backed by a secure line of credit. We'd be happy to discuss this with you further. To do so, please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and the details above regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
Show
comment to review:

"Benjamin Conrad" Great manager

Enterprise Rent A Car #1589344
Akihary Family, thank you very much for the wonderful review! Your feedback and your review are greatly appreciated! Our team in Richmond will be happy to hear they've gained your complete satisfaction. Please let us know if we can be of any assistance to you! We’ll see you next time! – Carol H.
Show
comment to review:

Deplorable Behavior from Branch Manager

Enterprise Rent A Car #1589340
StakingSpectacledBear70, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and the full details so we can look into this promptly. Thank you. – Carol H.
Show
comment to review:

Bad Karma

Enterprise Rent A Car #1586727
we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience you. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Unsatisfied Customer

Enterprise Car Sales #1584399
Review #1362384, thank you for sharing your review of our Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
Show
comment to review:

Untrustworthy

Enterprise Car Sales #1584397
WebbedBarnOwl259, thank you for sharing your review of our Clearwater Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
Show
comment to review:

Accident

Enterprise Car Sales #1584394
WealthyUguisu, thank you for sharing your review of our Shoreline Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
Show
comment to review:

*** poor customer service

Enterprise Car Sales #1584391
BeneficialHoneyBee, thank you for sharing your review of our Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
Show
comment to review:

Purchased car, paid it off, can't get title documents

Enterprise Car Sales #1584388
Review #1372365, thank you for sharing your review of our Shoreline Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
Show
comment to review:

Refuses to help customer get title documents after payoff

Enterprise Car Sales #1584387
Thank you for bringing this to our attention, Review #1372381. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details or vehicle stock number, and all the information above so we can address this further. Thank you. –Carol H.
Show
comment to review:

Horrible Customer Service

Enterprise Car Sales #1584386
Thank you for bringing this to our attention, CooperativeBassetHound247. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details or vehicle stock number, and all the information above so we can address this further. Thank you. –Carol H.
Show
comment to review:

Details

Enterprise Car Sales #1584383
Thank you for bringing this to our attention, MinuteKomodDragon. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details or vehicle stock number, and all the information above so we can address this further. Thank you. –Carol H.
Show
comment to review:

Nightmare Customer Service from Enterprise

Enterprise Rent A Car #1584380
UpsetRiverDolphin, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

They Dont Pick You Up, I Had To Walk!!!!!

Enterprise Rent A Car #1584379
EthicalAkbash, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Misleading Bamboozlers

Enterprise Rent A Car #1584377
Review #1381663, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

OVERCHARGING crazily

Enterprise Rent A Car #1584359
TemptingSquirrel563, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Bad, worse, worst experience

Enterprise Rent A Car #1584358
VioletCottontopTamarin751, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

0 customer service

Enterprise Rent A Car #1577887
Review #1367540, thank you for your comments. In order to redeem your Enterprise Plus points, you must log onto your account and make your reservation by selecting the "Redeem Points" button on the right side of the screen. We'd be happy to look into your rental further for you. To do so, please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement, or reservation number and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Enterprise sexual predator

Enterprise Rent A Car #1577884
Review #1370394, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement, or reservation number and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Not too accommodating...

Enterprise Rent A Car #1577881
Review #1371946, we appreciate your comments and would like to speak with you further about this experience. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement, or reservation number and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

I was shocked that I was told to watch out for the third party web sites that they did business with!

Enterprise Rent A Car #1577879
Review #1373645, we appreciate it when customers tell us about their experiences. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement, or reservation number and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Reserved pick up reservation and no one came!

Enterprise Rent A Car #1577877
Review #1376350, because we’re a travel based industry, unforeseen circumstances such as unexpected rental extensions, late returns and inclement weather can sometimes disrupt reservations in your area. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement, or reservation number and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Lunken Airport - Stay Away

Enterprise Rent A Car #1577876
EcstaticZebu, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement, or reservation number and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Taken advantage of

Enterprise Rent A Car #1577873
Ms. Bryant, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement, claims number and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Terrible

Enterprise Rent A Car #1577871
JuniorHawk, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Location: 2521 Rutland Dr Ste 700 Austin, TX 78758 don't trust them

Enterprise Rent A Car #1577868
Review #1362493, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Unhappy and no one wanted to help!!!

Enterprise Rent A Car #1577865
ExcitableRabbit706, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

Incompetent Employees and Terrible Customer Service

Enterprise Rent A Car #1577864
KeyDuskyDolphin, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
Show
comment to review:

WARNING Employee Use Cars for personal Use

Enterprise Car Sales #1563975
LateHedgeHog884, we appreciate it when customers tell us about their experiences. If we can help out, please email Care@Enterprise.com with the details above, your contact information, our sales office location, and your sales details. Thank you. – Carol H.
Show
comment to review:

Not so good this time

Enterprise Car Sales #1563973
TrainedFishingCat, we appreciate it when customers tell us about their experiences. If we can help out, please email Care@Enterprise.com with the details above, your contact information, our sales office location, and your sales details. Thank you. – Carol H.
Show
comment to review:

Terrible experience and poor customer service

Enterprise Rent A Car #1563965
EsteemedGorilla, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Regards, Carol H.
Show
comment to review:

My experience

Enterprise Rent A Car #1563964
LuminousFieldSpaniel, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Regards, Carol H.
Show
comment to review:

Overcharged and lied to

Enterprise Rent A Car #1563960
PenitentMarineToad, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Regards, Carol H.
Show
comment to review:

Unhappy

Enterprise Rent A Car #1563953
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you soon. - Carol H.
Show
comment to review:

Poor judgement

Enterprise Rent A Car #1563952
We’ve noted your comments and we would like to help put you in touch with someone who can help with this. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact address, your contact telephone number, any claims numbers, and any further information regarding this experience. We look forward to hearing from you soon. - Carol
Show
comment to review:

Car Return Repair Scam

Enterprise Rent A Car #1559330
WaggishCottonTopTamarin, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
Show
comment to review:

Horrible and humiliating. Now a loud voice against enterpris

Enterprise Rent A Car #1559328
StakingLabradoodle, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
Show
comment to review:

Very upset

Enterprise Rent A Car #1559325
ElfinGlassLizard, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
Show