comment to review:

The Best customer service experience Ever!

Enterprise Rent A Car #1649677
Mrs. Winston, thanks for taking the time to share your great rental experience us and others! We'll be sure to pass this compliment along to Mario and our great team in Addison. We're so glad to here they are able to go above and beyond your expectations. We look forward to seeing you next time! – Carol H.
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comment to review:

Aggravated

Enterprise Rent A Car #1649674
Thank you for your review. We’ve noted your comments and would like to help out. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

Expired tags!

Enterprise Rent A Car #1649673
Thank you for your review. We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

Thinking logically with no heart

Enterprise Rent A Car #1642700
Hector (Review #1464469), We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H.
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comment to review:

Out in the cold #4QV2DN

Enterprise Rent A Car #1642699
Review #1465920, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H.
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comment to review:

ENTERPRISE IS THE BEST RENTAL VEHICLE CORPORATE IN UNITED STATES

Enterprise Rent A Car #1642694
Review #1466786, thanks for the shout out! It's our goal to provide excellent customer service every time and are delighted to hear about the fantastic service you received from our Markham team. We'll pass your comments on. See you next time! - Carol H.
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comment to review:

Discrimination

Enterprise Rent A Car #1641154
Hello, Review #1462446! Thank you for sharing your review with us. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at Care@Enterprise.com with your full name, phone number, the exact rental office location, your reservation or rental agreement numbers, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

Thinking logically with no heart

Enterprise Rent A Car #1641153
Hello, Review #1464469! Thank you for sharing your review with us. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at Care@Enterprise.com with your full name, phone number, the exact rental office location, your reservation or rental agreement numbers, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

Enterprise car rental at Harbour Branch in Midlothian, VA may be the worst service I’ve ever experienced

Enterprise Rent A Car #1641151
Review #1448827, thank you for sharing your review with us. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at Care@Enterprise.com with your full name, phone number, the exact rental office location, your reservation or rental agreement numbers, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

I don't appreciate you phoning me at home to ask about my experience, then hanging up on me when I have a question.

Enterprise Rent A Car #1638347
Review #1459013, we appreciate your comments and are happy to speak with you further about this. If we can help out, please email Care@Enterprise.com with your contact information, exact rental office location, rental contract information and the details above so we can address this promptly. Thank you. We look forward to hearing from you soon. – Carol H.
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comment to review:

Paid for a service that was still covered by warranty

Enterprise Car Sales #1632301
Thank you for bringing this to our attention, Review #1448399. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details, VIN, or stock number, and all the information above so we can address this further. Thank you. –Carol H.
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comment to review:

Unsatisfied Member

Enterprise Car Sales #1632299
Thank you for bringing this to our attention, Joselyn Dayoub. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details, VIN, or stock number and all the information above so we can address this further. Thank you. –Carol H.
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comment to review:

I will never use them again

Enterprise Rent A Car #1629869
We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

No available vehicles

Enterprise Rent A Car #1626745
Review #1441100, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
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comment to review:

No cars available

Enterprise Rent A Car #1626741
Review #1441106, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
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comment to review:

Delta/Enterprise Partnership Line

Enterprise Car Sales #1624068
Review #1429567, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, reservation information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Oil that looks like tar

Enterprise Car Sales #1624066
We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email Care@Enterprise.com with your contact information, exact sales office location, VIN, Stock number, or sales contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Bad experience

Enterprise Rent A Car #1624063
#1439014, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Ugh! What a disaster

Enterprise Rent A Car #1624062
#1436450, thank you for your feedback. We appreciate when customers tell us about their experiences and we'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

SCAM ARTISTS SALAMANDER STREET EDINBURGH SCOTLAND

Enterprise Rent A Car #1619876
Review #1428927, thank you for reaching out and providing your feedback. We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement or reservation number, and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Blaming me for something I didn't do!

Enterprise Rent A Car #1619874
Review #1430491, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement number, claims number, and the details above so we can address this. Thank you. – Carol H.
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comment to review:

VIRAL VIDEO

Enterprise Rent A Car #1619872
Review #1431036, thank you for your feedback. We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Pathetic

Enterprise Rent A Car #1619870
Review #1432086, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Idiots

Enterprise Rent A Car #1619867
We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Enterprise Carshare charging me $533 for damage to a rental vehicle that I did not cause

Enterprise Carshare #1611673
Thank you for sharing your feedback with us, Review #1417649. We have noted your review and would like to have a closer look at this with you. Please email the details above along with your preferred contact information, your member id numbers, and the exact location of your Carshare to ehiescalationscc@mailca.custhelp.com. Thank you. - Carol H.
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comment to review:

Full of REGRETS

Enterprise Car Sales #1611663
Thank you for bringing this to our attention, Review #1417147. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details, and all the information above so we can address this further. Thank you. –Carol H.
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comment to review:

Theft by Enterprise

Enterprise Rent A Car #1606756
Review #1411647, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Previous rock chip caused crack in windshield

Enterprise Rent A Car #1606755
Review #1411721, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Placed on a do not rent list

Enterprise Rent A Car #1604234
Review #1400940, we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the location that provided you with this information and the details above so we can address this situation. Thank you. – Carol H.
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comment to review:

I was a victim too!!

Enterprise Rent A Car #1604228
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

Worst customer service ever!

Enterprise Rent A Car #1604224
Review #1406400, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
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comment to review:

Bad overall location

Enterprise Rent A Car #1604216
Review #1408988, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

The Thanksgiving Surprise

Enterprise Rent A Car #1604215
Review #1409200, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

I WAS STALLED AND INTENTIONALLY MISLEAD!!

Enterprise Rent A Car #1596635
Review #1398684, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
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comment to review:

Rip off and appalling!

Enterprise Rent A Car #1596632
Review #1399018, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
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comment to review:

The worst customer service

Enterprise Rent A Car #1593060
Review #1394294, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Worst customer service

Enterprise Rent A Car #1590835
Review #1390691, I assure you that it's never our intention to inconvenience a customer. Our debit card policies are in place for loss prevention and risk management reasons. Because debit cards are not backed by a secure line of credit. We'd be happy to discuss this with you further. To do so, please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and the details above regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

"Benjamin Conrad" Great manager

Enterprise Rent A Car #1589344
Akihary Family, thank you very much for the wonderful review! Your feedback and your review are greatly appreciated! Our team in Richmond will be happy to hear they've gained your complete satisfaction. Please let us know if we can be of any assistance to you! We’ll see you next time! – Carol H.
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comment to review:

Deplorable Behavior from Branch Manager

Enterprise Rent A Car #1589340
StakingSpectacledBear70, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and the full details so we can look into this promptly. Thank you. – Carol H.
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comment to review:

Bad Karma

Enterprise Rent A Car #1586727
we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience you. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Unsatisfied Customer

Enterprise Car Sales #1584399
Review #1362384, thank you for sharing your review of our Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

Untrustworthy

Enterprise Car Sales #1584397
WebbedBarnOwl259, thank you for sharing your review of our Clearwater Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

Accident

Enterprise Car Sales #1584394
WealthyUguisu, thank you for sharing your review of our Shoreline Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

*** poor customer service

Enterprise Car Sales #1584391
BeneficialHoneyBee, thank you for sharing your review of our Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

Purchased car, paid it off, can't get title documents

Enterprise Car Sales #1584388
Review #1372365, thank you for sharing your review of our Shoreline Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care@Enterprise.com with your full name, phone number, sales contract details or vehicle stock number, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

Refuses to help customer get title documents after payoff

Enterprise Car Sales #1584387
Thank you for bringing this to our attention, Review #1372381. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details or vehicle stock number, and all the information above so we can address this further. Thank you. –Carol H.
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comment to review:

Horrible Customer Service

Enterprise Car Sales #1584386
Thank you for bringing this to our attention, CooperativeBassetHound247. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details or vehicle stock number, and all the information above so we can address this further. Thank you. –Carol H.
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comment to review:

Details

Enterprise Car Sales #1584383
Thank you for bringing this to our attention, MinuteKomodDragon. If you can provide a few additional details we'd like to know more and help out. Please email Care@Enterprise.com with your contact information, your sales details or vehicle stock number, and all the information above so we can address this further. Thank you. –Carol H.
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comment to review:

Nightmare Customer Service from Enterprise

Enterprise Rent A Car #1584380
UpsetRiverDolphin, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

They Dont Pick You Up, I Had To Walk!!!!!

Enterprise Rent A Car #1584379
EthicalAkbash, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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