On 2/11, Cox informed me my email was not linked to an active internet service account. I had to call them or they would delete the account. I called and was told Cox had changed my account number a few years ago to accommodate a new billing platform but did not link...
Read more
I didn't like
  • Escalation process for unresolved tech issues after 72 hours
  • Non-responsive tier 2 techs
  • Incompetent e-care specialists or liars