July 23, 2012
Last Seen
July 23, 2012

I purchased a couch/loveseat combo. In six months, the cushions were sagging and had "deflated" so badly that you could feel the wooden frame. I turned in a warranty claim to have the cushions replaced, and waited 4.5 months for a solution. I encountered severely poor customer service from everyone from the receptionist at the store (in Fort Smith, AR) to the manager (who was NOT polite to me until he realized he couldn't get a rise out of... Read more

Was this review helpful? 5 0