comment to review:

Worst Customer Service Ever! NONSTOP delivery delays!!

Sears #1612412
Take a look at the related article entitled Sears - No Appliances! Hopefully the post can help you as well.
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comment to review:

RE May 31 2018 Sears Lawn Equipment

Sears #1591000
Forgive the misspelled points, working with a small keypad certainly does make a difference.
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comment to review:

RE May 31 2018 Sears Lawn Equipment

Sears #1590998
Agreed, and your feedback is noteworthy and appreciated. However, the main point of contention is the behavior, and the commentary should be addrrdsed toward the company, instead of the person who expressed the problem. I strongly believe that since the filing of bankruptcy for Sears legally and honorably was captured here at Pissed Consummer, and they made it possible to voice those concerns and complaints. Thank Pissed Consumer for that freedom of expression. Cheers! Et Tu Brutae
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comment to review:

Refrigerator is under 2 warranties and they won't honor it'

Sears #1583533
Try also the info for Sears at https: //searspurchaseprotect.com. There is information there that hopefully can get you the resolution you need. Three months is a long time and I can relate.
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comment to review:

Refrigerator is under 2 warranties and they won't honor it'

Sears #1583520
I understand where you are coming from. Although the bankruptcy proceedings for Sears are underway, it may take longer than expected and anticipated for your purchase to be tended to properly. One of the things you may try is in a statement made within a post I made a day ago. Don't give up and please let us know if we can help further.
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comment to review:

NUMBER TO CALL AT SEARS FOR COMPLAINTS

Sears #1582401
Dear "John": It is clear that even the anon posting , ascribed to verified users, despite the title and name that is used as a Pissed Consumer poster, you yourself are guilty of such an instance, where the logo of each of your posts are within that "Anonymous" icon while not listing your full name. If you are who you say you really are, then perhaps you can be forward, direct and truthful in recording your name legally to solidify and verify your legitimacy in each of your offerings here. While your commentary is interesting, the focus here at Pissed Consumer is to obtain solutions, avenues and other assistance from consumers who are undergoing the horrors of what has finally come to an end. If you have commentary that can further assist other consumers in obtaining help and proper direction, please do so. We all have a responsibility, whether anon or not to be mature adults, conscientious, courteous and level headed. With all due respect to all who have taken the time and effort to honestly address and express issues and problems in direct regard to their issues, be respectful of the Code of Conduct to which each person here has engaged in forthrightly. If you have direct evidence...
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comment to review:

NEW Range with dent in door

Sears #1581623
Fantastic attitude! Keep pressing and call the number provided in the post. You still have rights and Sears has an obligation to completely fulfill that replacement. If there is anything else I or we can do, please do not hesitate to contact us here. As Marcus Aurelius said: "What stands in the way becomes the way." Bravo, Firsthand! Aeternum Vale
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comment to review:

NEW Range with dent in door

Sears #1581548
My reply to your post can be found above: Re: dent in range. You still have time to dispute and have Sears pick it up.
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comment to review:

NEW Range with dent in door

Sears #1581480
Since delivery was made in Sept you still have time to dispute. Gather your info and call Sears to have it picked up. Info regarding can be filed with Sears using my reply post to you above. above.
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comment to review:

NEW Range with dent in door

Sears #1581471
Dear Firsthand. I did reply to this original posting and it can be found in a review a few places above. Although lengthy, I hope it can give you direction as to what yo do next. Another commentator has kindly outlined a very similar experience, akin to yours that may help. Please take whatever measures and steps necessary to conduct what you can do. I am currently working on assignment for my employer away from home, and the nearest locale reflects the closest Sears store to me. If there is anything else that I and or my colleagues can do, please let us know. I am sorry for the problems you are enduring and share your frustration. Since you have contacted the delivery company, and basically they blew you off, follow through and collect the documentation they have on hand when the delivery was made. By law, they have to provide the e -documents at the time of that delivery to you and your attorney. That is the best place to start. You have the chain of events that clearly and definitively show where they failed you. Please let us and Pissed Consumer know how it is going and the steps you employed to work it out. Your experiences are your testimony for others who are in the same situation and can help them as well. Thanks!
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comment to review:

NEW Range with dent in door

Sears #1580177
I just got off work and I am doing some digging into getting your issue my full attention. I do fraud analysis, investigation and prevention for a living but do have colleagues and contacts who are assisting us. I haven't forgotten you, so hang in there! I shall return and get the info you need. Thanks for your kind consideration and patience.
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comment to review:

NEW Range with dent in door

Sears #1579863
No problem and you are very welcome. Glad to help
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comment to review:

NEW Range with dent in door

Sears #1579809
More than likely chapter 11 to get through the holiday season, slated for tomorrow. Keep an eye out.
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comment to review:

NEW Range with dent in door

Sears #1579807
I can completely relate. The three day window is the catch 22 clause where once it is delivered, the consumer is held responsible, even though the damages were caused upon delivery. Once you signed off that it was delivered then the clock started ticking, and none of the hassle you underwent with the first electrician made it any better. Try and contact the delivery vendor who is contracted by Sears. See if you can get them to own up to the responsibility for the damages. You and your spouse are the witnesses of the damage, and then you will have to file a claim with Sears to correct and rectify it. 1 800 573 1088 https://searspurchaseprotect.com
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comment to review:

5 year old Fridge broken for 7 weeks.

Sears #1579798
Great point. While bankruptcy is immibent for Sears, you may have to purchase another one just to keep from the run around becoming worse. If you can, contact the repair company who assisted you and ask if they may know of a vendor who has reconditioned or older models at a reduced cost. More than likely, they can recommend a local vendor who can help you in the meantime. Hope this helps.
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comment to review:

Keep changing delivery dates

Sears #1576991
I relate and completely understand where you are coming from. The phone systems are third party and are not accelerated to escalation. Contact your home states AG. the FTC and email NACA, (National Association of Consumer Advocates) to help you get through. I posted several dialogues and email offerings to politely and rightfully demand information regarding your purchase. It is entitled Sears - The Oatmeal Hit the Fan and is at the very bottom of thus post. Please let us know how it went for you.
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comment to review:

The worst service ever!

Sears #1576987
Thank you for sharing your time and experiences. Immediately dispute both charges with your financial institution and have them perform a chargeback for both. There are fraud investigation and fraud prevention team with each who will thoroughly investigate and rectify these charges and hold Sears/HSC completely accountable. As a Fraud Analyst, we work each case diligently and thoroughly and can give you full assurance your issue is a top priority.
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comment to review:

No Appliances!

Sears #1555766
Right on! You saw it through, despite the trouble and frustration you encountered. Way to go!
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comment to review:

Warranty Information

Sears #1484189
Good Morning, Pissed Consumer! :)How does the Q &A function work and how can questions related to a PC user be published (within PC's guidelines/legal use/commentary?
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comment to review:

I ordered a fridge.they called thursday said they would be here friday may 18th 2018 between 1230 pm and 230 pm

Sears #1484119
Hello, Rightful Plaice!Please bear with me, as I post this as a follow up. My mother's fight has ended, and her order fulfilled, but I would like to impart the following information that may be of great help to you and others undergoing the same situation/circumstance.My mother underwent a very similar issue. My mother made a purchase order for a billiards table through Sears.com recently. I completely relate and understand to what you have said regarding scheduling a delivery date and time. If you had a delivery date and time scheduled at the time of your purchase, it may be that a third party merchant/vendor who had fulfillment of the order.In such an instance, the shipping of the item is 'bulk shipping artifice'. In that instance, a number of ordered items through a merchant are on hold at the point of receiving, should they already be in stock. If the item is not in stock, the contracted merchant through Sears has the responsibility to fulfill the order in that pre-determined time frame of actual delivery. Once a sufficient number of items ordered and received in reaches certain variable in quantity/weight/size, the item(s) are grouped and are shipped bulk flat rate, (“economy”...
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comment to review:

Home Maintenence Services

Sears #1482772
Home Maintenance Service/Warranty/Protection Agreements(If Applicable to your situation & problem): The Federal Trade Commission has a Consumer Information page concerning warranties and subsequent definitions as to your the pursuit of action, should you want to delve further. Remember, RESEARCH, STUDY and PERFORM within the points outlined above. I am out of the direct fight with Sears, as they have conducted and performed well to my mother's dilemma and assisted us in making it right for her. Ultimately, this is what I subjectively offer in OPINION, after assessment, in how her experiences and outcome can relegate and assist each of you:https://www.consumer.ftc.gov/articles/0252-warrantiesRemember the approach, three variables to be address, executing the proper variable according to the specific details of your situation. If the 'limited warranty' has not yet expired, your course of action would be directed toward where you purchased it from (which you have in many regards), and the ultimately liability would be to enter into a centrifuge of more problems.However, for major home appliances, HVAC, etc., a protection agreement would minimize the cost of repair and replacement, IF ...
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comment to review:

Home Maintenence Services

Sears #1482061
Here's What You Can Do regarding your issues with Sears (REMEMBER THIS IS A SUBJECTIVE OPINION): ;)1).Research, collect and gather ALL of the information regarding your claims and documented, proof of your purchase, etc regarding completing the necessary the steps involved and comprise a strategy.(Once you conclude your own defense, project what your desired outcome is. At this juncture, access your legal avenues (even if you have to hire a professional mediator and/or an attorney) to follow it through for you. Request from these sources what would be the proper and legal way to do so in pursuing your claim.2). Follow Through! If you have exhausted every available resource, collected related experiences, assessed your own handling and the suggested paths of action, (if still unsuccessful) then file a formal complaint with the state AG of your residence, the Better Business Bureau, Consumer Affairs.org and the Federal Trade Commission.(It is advisable for you to complete step one first, and involve/inform the entities and parties involved to move to this step here).3). Consumer Affairs.org can grant information where we may be lacking. It is a valuable resource tied in: https://www....
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comment to review:

Customer service

Sears #1482022
Good point...proclivity and proactive observations aside, I believe that much of the communication in attempting to find a solution has been far more discouraging and tempting to give up on the whole thing. I understand, agree and concur with you.The call centers where calls are fielded for Sears/SHC are 'third party' these days. The majority are offshore, and they are trying to route you as a consumer in the correct way to have your issue resolved. The agents themselves they have limited information of WHAT they have access to, (CPNI - Customer Proprietary Network Information) and how as an agent, we are to handle the call properly. In your case, by third party observation, in my stead, the issue largely depends upon the nature of the issue, (how and when to escalate), whose responsibility it ultimately belongs to, and subsequently, where and how it really should be handled and conducted going forward. A call center agent must implement and perform the scripted agreement according to the company's policies, and many times our hands are tied. However, with that being said, if you have encountered nothing apart from grief and frustration, the agent should have collected enough durin...
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comment to review:

Lawn tractor

Sears #1481314
Dear Elite:I have seen your issue, and hope that the information I can pass unto you can help you get to the bottom of the problem. According to sears.com regarding returns and cancellation issues, is the following:http://www.sears.com/en_us/customer-service/shipping-delivery-returns/returns.htmlWas the item purchased on line or from store? The reason I ask is that Sears has three main service ops: Sears Hybrid Store, Sears Outlet Store and the Sears Hometown stores. The 'original' brick and mortar for Sears has been non-existent for about five years, and many times a company will diversify operations to concentrate upon volume of sales (i.e. online, in store or through a dissecting of platforms, which is still Sears responsibility.The counsel I offer is to follow up and follow through with what is legally posted at their website at Sears.com under the Returns/Cancelling Order tab. Here is the copy/paste from that page concerning Sears returns policies.(Remember the Shop Your Way program is being adjusted to address such return/cancellation floods. That is why most of the agents you call 'upsell' the feature (they have no choice as it is part of the customer service script for SHC/...
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comment to review:

Breaks

Sears #1480669
Thank you for allowing me to review and respond Mike1980 and the original poster ;). Please consider contacting Sears (through the details and contacts listed here @pissedconsumer.com ). This action, on your part, will grant you the opportunity to address and gain the momentum to see your issue resolved. Be proactive, realistic and confident that you are facing what many others have undergone and what was done to correct it.
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comment to review:

Call Centers

Sears #1480174
Dear Pissed Consumer:Thank you for taking the time to review, assess and conduct your business practices in alignment with FTC. The Federal Trade Commission has recently passed legislation concerning consumer reviews regarding any business, as well as how we interact with them. The Consumer Review Fairness Act grants the flexibility, honesty and expression of honest and fair conduct in your company's monitoring and posting of reviews. I do believe that your entity @pissedconsumer has and can continue to be greatly benefited from these guidelines, practices and protections:https://www.ftc.gov/tips-advice/business-center/guidance/consumer-review-fairness-act-what-businesses-need-knowThank you, Pissed Consumer for stepping up and assisting your reviewers the correct and legal avenues for support, assistance and guidance.
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comment to review:

Lousy service

Sears #1479802
Great Advice! Take charge of the situation by contacting the FTC https://www.ftc.gov/enforcement/cases-proceedings/082-3099-c-4264/sears-holdings-management-corporation-corporation and be the voice to move things AHEAD.
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comment to review:

Failure to make a freezer delivery

Sears #1471198
My mother went through the same thing. Contact your States AG and the FTC. The only way to get Sears/SHC attention is to inform them that you carried it through. The FTC will issue you a claim number and a direct number to inquire of any progress. I "pressed on" for my mother's sake and it happened. Persistence is the key! ---Rash Adelie Penquin ;)
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comment to review:

Very bad customer service

Sears #1470207
File a formal complaint with the FTC and your states Attorney General. The only way to stem the flow of impending disasters is to arm yourself with information and consumer protection laws. Here is an example from the FTC:https://www.consumer.ftc.gov/articles/0228-solving-consumer-problems
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comment to review:

Call Center moved and more

Sears #1470194
While the shift is occurring for SHC, they moved the land line ops again, only through another "third party" sieve to take the heat off. Since this may be the case, SHC did like AT&T with the call log overflow the big "TelePerform.... and many of their call centers are third party ops to capture. Its done literally all over now, and sadly, that is the reality when anyone calls to resolve an issue.
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