disgust
map-marker Brisbane, Queensland

Floral Alliance $200 Dead funeral flowers for my Mother's Birthday

I sent just under $200, 24 Roses to my mother for her birthday, they lasted 1 day. Wrote a letter explaining the situation & recieved the most insulting email back from American Company Floral Alliance calling me a liar, they hadn't even contacted my mother. In response, I wrote an email of my disgust & asked for a refund, as they were unable to redeliver fresh roses. After futher investigation, Floral Alliance had assigned my order to 2 shops that specialize in Funeral arrangements! They did not even respond to my 2nd email complaint, I had to write a 3rd email, also with no resolve & more insult. Both Funeral shops forfeit their payment for the flowers, so the US company Floral Alliance has recieved nearly $200 for doing nothing but send horrible emails to the customer (me) & not even tried to rectify their disservice. They have had my full details from the moment I ordered the flowers, they have made no attempt to call me & they are so gutless they have not even put their full name on the emails they have sent my mother & me. Their webpage states, 'Satisfaction is Always Guaranteed' They are the liars! Iam not the type of person to write a complaint, frankly I couldn't be bothered & just don't have the time, but I like to warn people out there...If you are thinking of sending fresh flowers to your loved ones...DO NOT USE FLORAL ALLIANCE!!! You will only end up with dead flowers, insult and disgust.
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Loss:
$200
2 comments
Guest

Global Floral Alliance never answer there telephones. I think they are scams and fake and are not located in the USA.

:(

Thank god I tried to call them before placing an order in their website www.floralalliance.com and the company is Global Floral Alliance LLC. I want to make the people around be aware of the scammers around.

Guest

We received this order from Australia going to Macau for delivery on May 24th. The price for 24 Roses Wrapped to Macau is $139.95.

The flowers were delivered on May 24th as requested. One week later she e-mailed us stating that she was on the phone with her Mother when she received the flowers, and she was delighted to have received them. The recipient told her that the flower arrangement was nice. She said she was not happy because they only lasted a few days.

We immediately notified our filling shop in Macau and requested a re-delivery of fresh roses for the recipient. She refused the second delivery because she said it was bad luck to receive flowers from a shop that also delivers funeral flowers. ??? I do feel that we did our best to satisfy this customer.

I personally e-mailed her and apologized for the misunderstanding and problems pertaining to her order.

She in fact accepted our apology. I do believe we did our best to resolve the problem with this customer, but there was nothing we could do to make her happy.

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