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Shein - I placed and order and was charged but never received and confirmation or products

Shein - I placed and order and was charged but never received and confirmation or products
Like I stated when I tried to contact customer service by live chat as well as over the phone and didn't get a response what so ever..... I have placed an order on last week and never received a confirmation receipt of my purchase. After I made the purchase, my debit card was immediately charged $84.37. If the order is still processing, or caught up in the mail, or just outright delayed, that is all fine and I completely understand how any of those situations may arise. But to not have a payment receipt confirmation emailed, or tracking info available, or even evidence of my purchase in my acct section of Shein website doesn't sit well with me.
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#2125153

Hello, sorry for the inconvenience. We don't support hotline.

You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar.

We'd be happy to assist you! Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

ID
#3290908 Review #3290908 is a subjective opinion of poster.
Location
Winnsboro, South Carolina
Loss
$84
Preferred solution
My items