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Shein - Shipment not received

Shein - Shipment not received
I was sent a message from shein that my parcel is not shipped due to refusing the shipment, when i go to the trackingit, it shows that my parcel didnt even reach ksa riyad to even be refused ,i been waiting for my parcel for long now and i hope the shipping company contacts the number +966******** to receive my parcel as soon as possible my parcel is whith tracking number (339********)
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#2125154

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar.

We'd be happy to assist you! Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

ID
#3290875 Review #3290875 is a subjective opinion of poster.
Location
Ad-Damazin, Blue Nile
Preferred solution
Deliver product or service ordered