Alice L Vou
map-marker Daly City, California

McDonalds - Bad customer service

Asked me going back to get the automobile line again because of missing order at the speakers order window without any services . .I did get into the automobile line at 8:11 am and there were 4.cars in front of me, I did stop my car at the order window waiting the pickup ordering voice a few seconds, no voice , then I moved my car a little just in font of the order menus board that I could see clearly what I should order, and waiting again for about 2 minutes , at that time I heard the voice not clear from receiving order voice from my back side and noticed I had passed the order window and if I put order she may not get it.

Thats why I moved my car to the cashier window and put my order at the same time.

They asked me to line again then closed the windows both cashiers and receiving windows . Hows a terrible ignorant and bad customer service I received today from my favorite Mac Donna.

Two days ago. I went there ordered 2 Fillet O fish, One french fry and one coffee. The charge was not correct overpriced, I did ask them to fixe it

They charged with regular price instead $6 for 2 fillet o fish.

When doing refunds, the leader or supervisor played the game again, gave refunds on the French fry and coffee and took French fry and coffee back.

End up with I have to pay one regular fillet price over $5 and one I with fillet o fish meal price for fillet, total price around $9 for 2 fillets ????

I went there all the time even though several times not fresh fillet fish I got, I still theirs customer because I love Mac Donna.

I realized some store your Mac Donna today only accept the online order on the board inside the store, no service as before get the line and order in front of the cashier,

only do cashier no order service and questions???? Whats another ignorant service again!!!!

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Cons:
  • Slow services
  • Everything especially the drive-thru
  • Unwillingness to fix issue without attitude

Preferred solution: Let the company propose a solution