Robert G Azb

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| map-marker Pompano Beach, Florida

AceFence1961 Com - Unscrupulous practices non existent customer service

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I contracted with this company to install a fence. They took my down payment it took them 2 months to begin the work. When they showed up they had posts that were too short. When I signed the contract i asked to make sure the fence height was even with my neighbors. The salesman claimed that we did not discuss that and told me take it or leave it and so I left it. What an attitude like they were doing me a favor by taking my money and showing up. I told him I would leave it. He said no problem that will cost you 15%. I have since disputed the charge on my cc we will see what happens may need to take these crooks to court. My bad for not checking the reviews on yelp sooner it no surprise they have only 1.5 stars
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User's recommendation: STAY AWAY FROM THIS COMPANY!!

Robert G Azb

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Verified Reviewer
| map-marker Plantation, Florida

Massey Yardley - The worst Service ever stay away

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To say that my experience at Massey yardley was disappointing is a gross understatement. I purchased a 2018 Jeep Grand Cherooke on 9/2/2018. From day 1 the finance department failed to give me the registration so I could transfer my plate and the radio and steering wheel button did not work properly. I was told to bring the car in. I called the service department and asked if I could make an appointment well I was told they did not do that. I went in on Saturday morning at 7:30am and was told by Helen there was no one available to come back Sunday morning. I did at 7:30 am. The technician tried to diagnose the issue but was interrupted by Helen who proceeds to argue with them to look at someone else’s vehicle. Once we get past that the technicians told me to bring the car back on Tuesday morning to fix it. When I returned I was told the part was not there and I had to come back. A week and a half goes by before they call me to tell me the parts are in. 4 days with my car they call me and tell me all fixed. When I pick up my car not only is it NOT fixed but I now have scratch in my brand new car. Do NOT ever do business with this company. After all of this I then have the Service manager Ron call me today to basically tell me that his people don't want to deal with me because I am too demanding. I should not be upset about a hunk of metal and the poor service I received. After speaking with him I now know why Helen is still there and nothing gets done. He told me he was doing me a favor and I should take my vehicle to a different dealer and they were not going to fix the scratch. NEVER DO BUSINESS WITH MASSEY YARDLEY. I would not send my worst enemy there to purchase a car.
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Pros:
  • Service adviser brian
  • Salesman scott
Cons:
  • Service adviser helen
  • Service manager ron
Reason of review:
Damaged or defective

Preferred solution: Fix the issues or replace it