Marsha R Upg
map-marker Big Flats, New York

Simmons Rockwell - Fixing what did not need to be fixed

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I have a 2014 ford f150 that I bought from them. I had an issue one day when I went to stop at a stop sign and my break peddle dropped to the floor.

So I contacted Simmons and Rockwell to get it looked at because the brakes were good on it. I had to take it to Bath to have them look at it. When I went to pick it up, they told me there was nothing wrong with it. I went to start my truck with the mechanic standing there, and my truck would not start.

First time I ever had my truck not start. So the mechanic pulled it back in and said it was a fuse. I drove home and a couple of days later I had the same issue. My truck would not start and had to have it towed to the Horseheads service center.

They said it was some other part on the top side of the motor, and they replaced it. Took my truck back home and a week later same issue again truck would not start and had to have it towed. The lady and the service center said they would have to send it to Bath again. I knew with holidays that week it would take a little longer,, so I gave them almost and extra week before contacting them.

I called Bath and asked about my truck. The guy said they did not have my truck, that maybe it was at the Hornell shop. I called Hornell and they did not have it. I called the Horseheads shop and spoke with a guy this time, and he said he would check into it and call me back.

The guy did call me back and said my truck was still there, that no one sent it to Bath. By this time they had my truck almost 2 weeks. I asked him why it was not sent. He said made actually I think you were just dropped.

Out of sight, out of mind. He sent my truck to Bath that day. I contacted Bath and spoke with the service guy and explained to him, I think it may be the automatic start. He said they would check things out, and they would call me.

I get a call from Bath telling me my truck was 3/4 of a tank of diesel fuel. I was like, how did it get diesel fuel in it. The last place I got gas, the diesel fuel pumps, are on the opposite side of the store. But they swore that, that was what is in it.

It would cost me just over $6000.00 to fix it. I had to call my insurance company to make a claim. When the insurance claims guy called me after checking on the truck he told me he did not think it was diesel fuel, but there was a little discoloration in my gas and regardless it was messing with my truck. Well after almost 3 months I get a call to come pick up my truck and the guy tells me that after all the work my truck still would not run,, so he unhooked my automatic star, andd it ran fine.

So if he had done told him in the beginning I would not have had made a claim for $6000.00 on my insurance.

Simon's Rockwell love to scam the *** out of people. Never again will I purchase a vehicle from them.

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Loss:
$6500
Cons:
  • Scamming people

Preferred solution: Let the company propose a solution

User's recommendation: Check to see if your warranty is covered through different mechanic