New Reviewer
I've tried for 3 days to get my phone changed to straight talk. I have been disconnected 5 times, no one can tell me what the problem is that they can't complete the transfer. I've asked for a supervisor 4 times and put on hold and the call dropped. If I can find out...
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1 comment
#2120347

Hi, Sue A Gyi. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our customer service and in porting your phone number. This not the kind of service we want you to have. We know you've been contacting us without getting a resolution. Give us another opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible.

Please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3277070 Review #3277070 is a subjective opinion of poster.
Cons
  • Service is very poor very verry poor
Loss
$42
Preferred solution
Full refund