Steve G Ygd
map-marker Little Rock, Arkansas

KIA Mall Of Georgia - Never Again

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I don't know if my issue with the service department at this dealership is dishonesty or just incompetence. Either way, I had to have my 2011 Kia Sorento towed when it stalled out and wouldn't start at an intersection. The car has been a good one and has 145K miles on it so we are not disappointed in the product. We haven't had to do anything major to it since we have owned it new. But after the diagnostics I was told that the fuel pump would need to be replaced. Then I was told that there was no after market option for the 2011 Kia Sorento GLS 6 cyl and the cost was $487.00. On top of that, I was told on this Friday that the part wouldn't be there until the following Tuesday. They were kind enough to rent me a car but would only allow 2 days rental when my part wouldn't be there for 4. To bring the story to a close, a friend told me to look online at Rock Auto to confirm there was no aftermarket fuel pump for my car and when I checked into it, I found not one but THREE different makes of fuel pumps for my car ranging in price between $159-$197.00. When I called the dealership to let them know what I found I was told that they had already installed the $487.00 and it was too late to back out now. My total bill to replace the fuel pump and 2 days of car rental was over $1200.00. I realize that we are in a "consumer beware" environment but I do know that there won't be any service done on my car at the Kia Mall of Georgia service department ever again.
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Loss:
$300
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution