New Reviewer
Getting my replacement phone after receiving my old phone 40 days ago. I think they really do not care that much of customer service. User's recommendation: Get a better phone company, not Straight Talk.
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Hi David L Emp. This is Maria from Straight Talk Wireless.

We're sorry to know that you still haven't received your replacement phone. We understand how you feel. Give us the opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible. Please chat with us using this link

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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#3271945 Review #3271945 is a subjective opinion of poster.
Denver, Colorado
  • Cheap
  • Cheap and no contract
  • Customer service
Preferred solution
Deliver product or service ordered