Phyllis C Syv
Chewy - Disappointed with overall experience
A few years ago, I would have given them a 5 hands down. Chewy would always make things right if something came damaged but not so much these days. The customer service reps do not seem to be cheerful or relatable like they once were. These days, if I have to call for any reason, I am glad when the call is finished because they no longer make me feel like a valued customer. I have been on their auto-ship for several years. I was always satisfied, but now recently I am not so happy with their service.
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