New Reviewer
Update by user Jan 16, 2022

I still do not have service, even after getting a new number and paying for minutes!

Original review posted by user Jan 16, 2022
I have had Tracfone for a number of years with NO complaints or issues. At the beginning of each month, I buy my monthly minutes ... If I forget, they send me a friendly reminder....
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1 comment
#2117949

Hi, Gary C Owz. This is Alex from TracFone Wireless.

Our sincere apologies for the inconvenience this issue has caused you. Please know that when TracFone Wireless receives a request from another carrier to port or transfer a number, federal regulations require us to release the number, so long as the port request contains all required information. TracFone Wireless does not share your information with the other carrier. With a port, it is the other way around.

We receive information from the other carrier requesting that the number be transferred to it, and only verify that the information we received accurately reflects account information in our systems. These regulations are meant to ensure that customers can freely move their numbers if they choose to switch carriers. TracFone Wireless is committed to helping you to get your mobile phone number and service back under your control and helping you secure your account. To better assist you, kindly contact us via this chat link http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for your patience.

ID
#3263556 Review #3263556 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Lack of knowledge or caring
  • Not able to receive or make calls
Loss
$500
Preferred solution
I deserve a credit for phone time lost and, least of all, a new phone!!