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Uber - Nobody is answering

I have messaged and called Uber 9 times!! Nobody can help me! I got Uber cash for a Christmas present and it says I have the the Uber cash. But when I try to use it, it says payment invalid or not accepted. I have uninstalled the app, reinstalled the app and its still not working. I will never use Uber again!!! They are terrible!!!

User's recommendation: Go to Lyft!!! Uber is horrible!!!

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#3261590 Review #3261590 is a subjective opinion of poster.
Rochester, New York
Preferred solution
Since it was a gift, I just want a 25 dollars Uber credit.