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Uber - Waiting for my refund

I received a order this morning for pancakes and bacon, I started being eating when I suddenly noticed a peice of long hair in my tray with my pancakes and bacon. I requested for a refund but no one got back to me. Uber eats seems harder to get your refund than the other sites. How can u help me resolve my problem. Asap!!
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ID
#3260786 Review #3260786 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Full refund