New Reviewer

SimpleTire - Selling defective tires

I bought 2 Lexani twenty series tires from them it was the 1st time buying from them I wish I would have listened to my gut feeling not to but I did and I had the tires mounted and balanced at a local tire retailer waited a hour cost me a total of 90 something dollars drove my car on I95 Passenger side felt unbalanced I called tire installer telling them about it immediately they stated the tires were balanced properly and had to be the tires ,I told them no way my tires are brand new so not believing it was the tires a few days later I went to another tire retailer they stated the tires balancing was spot on the one tire was out of round and showed me on thier balancing machine it was the tire so I left their pissed had been there for 2 hours went home and got my old tire and had that one put on. Cost 38 bucks email Simple Tire they told me to get a report from tire retailer called tire retailer up they told me I would hVe bring car back in so I would have to pay around 90 dollars to have new tire put back on and then taken off and old one put on to get a report, when they could send a shipping label and do their own dam research they are the worst ever dealing with I will not recommend using them. For a lawn mower tire, Watch what there response is get the tire report and we will send a refund like *** I will pay 90 to get 90 plus my time its a valuable lesson learned listen to your gut feelings and buy tire where I been Discounted wheel Warehouse only thing with them is shipping takes forever but at least you will get good tires at a cheaper price Im telling all sites about this tryed to post it on their Facebook review site and it kicked it off get your act together simple tire and wuit selling old defective tire before someone dies because of defective tires you sell people
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4 comments
#1746550

Thank you so very very much l have a set of 4 in my cart and my husband told me to check reviews first! And he said it was because sometimes tire companies that are too cheap are selling old tires oh my God these reviews on this company a horrible thank you guys for saving my money and possibly my life!

#1680496

Discount tires are the best. I have purchased 3 sets of tires from them.

Always got excellent service from Orem, Provo stores in Utah. I will never go to an online tire company.

#1675412

Hey! I'm really sorry for your experience, I can understand how frustrating your situation is.

As we said before when you contacted us, we will gladly take the tire back for a free replacement or full refund but we do need to have a report from an installer to do so. The manufacturers will not accept a returned tire without verification that it is defective and not simply damaged as a result of installation, road hazard, or any other non-manufacturer related issue.

#1746877
@Safiyyah Qdf

Dont worry I'm not wasting any more of my time and energy with Simple Defective Tires I should have listened to my gut feelings before I bought these defective tires I the type of person that would have been a customer for life screw me once and were done and I got *** on the very 1st purchase So I hope everyone that reads this takes there business else where like Disappointed wheel Warehouse It take a while to get your tires customer service on the phone sucks but at least I get good tires from them so I will deal with them

View more comments (3)
ID
#1517527 Review #1517527 is a subjective opinion of poster.
Product
Lexani Tires Tires
Reason of review
Damaged or defective
New Reviewer

Discounted Wheel Warehouse - The worst customer service

Update by user Oct 22, 2018

It took 3 weeks to get the tires, I told them if it didnt ship on friday the refund my money and they shipped out on the following Monday and took a a week to get them they have great prices on tires if your willing to wait for them dont order if you nerd them right away or you will be pissed they are a tire reseller so its up to the people they order from so uou been warned wait time almost a month 3 weeks before you will get them

Original review posted by user Sep 22, 2018
This company was great to deal with 3 years ago but now they dont sent out your receipt in emails Ive ordered my tires on 9/13/18 today is 9/22/18 my tires havent shipped I called every day anf and they lie to me stating they are shipping from the warehouse and my tracking number will be emailed to me. To day was the final straw the lady told me she would call me back in a hour never called back what type of crap is this tell the dam truth dont lie to your customers I will never order tire from this company again I had recommended them to my friends now im recommending no one order from them ever and hopefully they go out of business. I will be ordering from Simple Tire from now on. So you have been warned
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1 comment
#1572902

Same thing is happening to me right now. Wheels were suppose to be here 9/21/18. Here it is 10/1/18 and I cant get a straight answer to even cancel my order

ID
#1363088 Review #1363088 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue