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ALLEN APPLIANCE REPAIR - DUD FOR A WASHER WARANTY

I BOUGHT A FRONT LOAD WASHER AND HAVE HAD NOTHING BUT PROBLEMS WITH THE STRAINING SYSTEM. LINT AND SUCH GETS CAUGHT IN THE STRAINER. THEY COVERED THE CLEANING, BUT NOW THEY WON'T COVER THE REPAIR OF THE PUMP THAT HAS BURNT OUT, BECAUSE THERE IS NO WAY TO CHECK AND SEE IF IT NEEDS TO BE CLEANED!!!! IN THE REPORT THE TECH SAID HE TOLD ME OF THE PROBLEM AND THAT IT WAS NOT COVERED. AS A PARENT OF 5 KIDS DO YOU THINK I WOULD HAVE NOT HEARD THAT? I WAS TOLD BY THE TECH THAT THEY WOULD ORDER THE PART AND BE BACK SATURDAY NOW HERE I AM 10 DAYS LATTER AND NO WASHER. THEY PUT ME OFF UNTIL I CALLED AND FINALLY GOT AN ANSWER. PART NOT COVERED!!!!!!!!! WHAT A RIP OFF. YOU PAY FOR SOMETHING BUY A WARRANTY THINK THAT THEY WILL HONOR THEIR COMMITMENT. WHAT A JOKE!!!!!!!!!!!!!!!!!!!!!!!! I'LL NEVER BUY ANOTHER AMANNA PRODUCT AGAIN. FURTHER MORE NEVER RECOMMEND THAT ANYONE BUY SOMETHING FROM A DISHONEST COMPANY.
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1 comment
#597053

Manufacturers have stopped paying for customers abuse or customers issues.. The warranty statement in your owners manual tells you what is covered and not covered.

Foreign objects in your pump are not covered nor never have been covered. It did not leave the factory with objects in the pump.

Why in the world would you bad-mouth a servicer for YOUR mistakes and YOUr washer. Grow up and learn how to use the new washers being built.

ID
#201781 Review #201781 is a subjective opinion of poster.
Location
Mingus, Texas
Loss
$2000