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Comcast - Data usage question

I have been trying forever to get a human to talk to!!!!!! This auto system has got to be the very worst set up ever! I want to talk to a human!!! It has taken me everywhere but what I wanted, I said customer agent, it kept saying it wanted more info. I am seething!!! I need this issue resolved now. Something is eating up our data and this I'd ridiculous. We are only 1/2 way through the month and almost over. It's 2 of us and I'm 62, I don't do that much. We read it could be the flex box. It is suppose to sleep when you turn it to that but it must not be. I wanted to tell some HUMAN this. Even the chat bot or whatever on the website is beyond stupid!

User's recommendation: Give us a break and change the automated system.

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ID
#3258543 Review #3258543 is a subjective opinion of poster.
Location
Flint, Michigan
Preferred solution
The system changed to customer friendly.