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Fitbit - Got New Charge 5 that didn’t work right they believe it’s OK to replace it with a gently used one
Fitbit - Got New Charge 5 that didn’t work right they believe it’s OK to replace it with a gently used one
Update by user Feb 13, 2022

Fitbit lied to the BBB when I filed a complaint with them said they would review and respond by email next business day never happened. I filed a complaint with the state of California and sent letters to their CEO, CFO, and Legal dept all were ignored I am still...

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ID
#3258040 Review #3258040 is a subjective opinion of poster.
Pros
  • Heart and health tracking report capabilities
Cons
  • Getting a refurbished device to replace new one
  • Poor customer service
  • Being lied too over and over again
Loss
$218
Preferred solution
Deliver product or service ordered