Ron C Jtg
Profile Info
New Reviewer
Ron C Jtg
Epson - Unscrupulous Practice/Policies
Upgraded firmware based on Epsons recommendations. When finished my print function was completely disable as the upgrade now forces end user to only use OEM ink cartridges and not 3rd parties. No notice was given to end user/customers so in order to continue you must buy Epson only cartridges. Which means I have unrecoverable out of pocket expenses with unused ink cartridges and Im impacted from a health perspective as I cant print my medical forms I need for chemo treatments. This sneaky, greedy action by Epson tells you revenue/profits are more important than loyal customers. It is also akin to Ransom Ware as you now need to pay to unlock previous printer functions that worked but not any longer.
Loss:
$199
Preferred solution: Full refund
User's recommendation: Never upgrade firmware and donโt buy Epson.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.