Ron C Jtg

Epson - Unscrupulous Practice/Policies

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Upgraded firmware based on Epsons recommendations. When finished my print function was completely disable as the upgrade now forces end user to only use OEM ink cartridges and not 3rd parties. No notice was given to end user/customers so in order to continue you must buy Epson only cartridges. Which means I have unrecoverable out of pocket expenses with unused ink cartridges and Im impacted from a health perspective as I cant print my medical forms I need for chemo treatments. This sneaky, greedy action by Epson tells you revenue/profits are more important than loyal customers. It is also akin to Ransom Ware as you now need to pay to unlock previous printer functions that worked but not any longer.
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Loss:
$199

Preferred solution: Full refund

User's recommendation: Never upgrade firmware and donโ€™t buy Epson.