Resolved
Md. Habibur R

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Resolved: Poor off Dell user

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Poor off Dell user
Updated by user Mar 14, 2022

Company fixed the issue and I have been provided with discount on future orders. they apologized, refund and give discount on future product.

Original review Feb 12, 2022
Do not buy any a dell product, they will not provide you a refund even though they provide you with a damaged product, dell is cutting our pocket, I buy a laptop from Dell, it is refurbished XPS 15 9510, they send me a damaged product, they are not going to take responsibility, I call them 10-15 times, they send me a damaged product, but they are saying it is my fault, not they are, though I have 30 days windows to return, I claim but they are not going to give me a refund, every time i call them, they are cut my phone, Each call takes more than 25 minutes to connect the representative. Though it is refurbished it costs me 1700 dollars new is 1900, customer representative says I am poor so I buy a refurbished laptop, how a person attack me personally using such a word so I try to talk with a supervisor they are not taking my phone.

they are trying to close my 30 days window to lose my refund and they are fraud people do not buy dell laptops. The technician tries to put blame on me saying I damaged the product, how can I damage the inside. The technical team says I have to contact customer service, but customer service says to contact the technical team. so that they can close my 30-day full refund window.

Dell What a joke.
A few days ago Newegg send Gamers Nexus
a refurbished motherboard which is actually used by Newegg, this motherboard pin was bent, When NewEgg buy this refurbished motherboard, they does not open the box and they do not need it, so it was sent back to Newegg for a full refund.

Now, Newegg claims that Gamers Nexus bent the CPU pin, even though they never open the box, so they decline the refund.
Newegg used it and bent the cpu pin, but they put blame on Gamers Nexus. Gamers Nexus research and find that Newegg actually cheated with them.
So same things happened to me, even though they send me damaged a product, their supervisor cut my phone and the technical team put blame on me.
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Loss:
$1700
Cons:
  • Bad product and worse service
  • Getting stuck with now gift for my son
  • Everything associated with my dell experience

Preferred solution: Full refund

User's recommendation: Do not buy any a dell product,

Md. Habibur R

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Lenovo - Do not provide any service

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I have contacted Lenovo customer care service 12-15 times, but they do not resolve my issue even, I even want to talk with a supervisor, but they do not want me to talk with the supervisor, every time I call them, they do not instruct me What to do with my problems, I have the experience to use high-end gaming pc almost 14 years, but they think I am an idiot. My issue is some portion of the display is not workable, even I change Windows 10 to 11, but the same problem. My laptop does not start sometimes.
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Loss:
$1100
Pros:
  • Way the product looked
Cons:
  • All

Preferred solution: Let the company propose a solution

User's recommendation: do not buy Lenovo product