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Straight Talk Wireless - Poor customer service
Straight Talk Wireless - Poor customer service
I have used straight talk for some time now and never have they had such poor customer service. Back a few months ago I cracked the screen on my stylo 5 had insurance through ST and I was supposed to be shipped a box to send it in to be fixed. Which I never got and my...
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1 comment
#2127423

Hi Jean H Kdp. This is Maria from Straight Talk Wireless.

We read your review and are reaching out to you. We're sorry for the trouble you have encountered with our customer service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3244422 Review #3244422 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Coverage
Cons
  • Poor customer service
  • Poor service quality
  • Poor resolutions to problems
Loss
$82
Preferred solution
Full refund