Resolved
Mindy Vaughan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Metabank - THEIVES!!!!! They Stole My Money!!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 11, 2022

Company fixed the issue and I have been provided with full refund. They owe me $127.53 but I only got a check for $127. Close enough.

Original review Jan 10, 2022
A friend of mine told me that Walgreens had a debit card called Scarlet Card and that I should get one and try it out. I did, and it was a nightmare!!!!

After every single purchase that I made, they would lock my account because they were afraid that my card had been compromised because I made a purchase. It's a HUGE pain to have to call them after every purchase and get them to unlock my card!!!!
So, I called on November 17th and asked for my Scarlet debit card to be canceled and for them to send me a check with the remaining amount on my debit card. They said that I would receive the check in the mail within 10 business days and that I had to wait until I got that check to close my account. Over 10 business days later, I called because I still hadn't received my check.

I was assured that it had been sent to me and that I would receive it soon. I asked how they mailed it and they said they mailed it via USPS. I know they are very slow, so I patiently waited for my check. It never came.

I called again maybe 3 or 4 more times and I always assured that they had mailed the check and I would get it soon.
Then, sometime last month, I called again about not receiving my check for the balance on my card. They decided to lie and tell me that they didn't owe me any money because my balance is $0. They completely denied that they were supposed to send me a check for $127.53. So, they have STOLEN that money from me.

Every time I call, they just give me the run around and refuse to admit that they were supposed to mail me a check and now they've stolen the money from me.
I even tried to talk to so-called managers, but they said the same thing, giving me the run around and refusing to admit that they owe me the money at all.

They are THEIVES!!!!!!!! Whatever you do, do NOT get one of these debit cards because they will steal your money too!!!!!!!!
View full review
Loss:
$128
Pros:
  • It is a prepaid debit card
Cons:
  • Lock your card after every purchase

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS!!!!!!!!!!!!!!