Karolina K Pcs

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| map-marker Usti Nad Labem, Ustecky Kraj

Travel2Be - Cancelled/changed flight by agency

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Dear,

my email is very urgent. My flight booking ref.

n. 1949**** was changed. I purchased it as a whole flight - with 2 layovers, fllight that follow up. My first flight on January 14th from Prague to London was changed ( folowing flights are same) left me with no possibility to get to London, leaving me with flight from London on January 14th leaving to Toronto at 11:10 but first flight Prague to London at 13:00 - these flights are not subsequent.

Please could you help asap, is there possibility for another flight or the only options is cancellation and refund?

As per this is not my fault and you are the provider, you should suggest another flight or offer refund, when inconveniance was made from your side. Flight is booked as a whole and flight should (and were purchased) as continous.

Please contact me asap.

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1 comment
Travel2be

Hello Karolina K Pcs. We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers.

Could you please send us an e-mail to customer.service@travel2be.com with the details of your booking so we can review your case? Thank you, regards.