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In 2021 i had purchased 2 Samsung Galaxy pro buds from urbanX usa one pair i returned under the purple (lavender) samsung galaxy pros by mistake because those silver ones weren't working... I had the same issue with the lavender ones as well.. I contacted UrbanX usa...
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#3238799 Review #3238799 is a subjective opinion of poster.
Hawthorne, California
Preferred solution
Full refund