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Kaiser Permanente - Help I need my I’d card

I was on the phone yesterday for over an hour and today for about 45 minutes still cant figure out I got someone in the East Coast talking to me saying that I was registered in Southern California and I need to get my card so I can give it when I have my appointment next Friday the 14th please send me my packet and my ID card thank you
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#3235530 Review #3235530 is a subjective opinion of poster.
Preferred solution
My is card