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Xperience Days - Save your money

XperienceDays seems to make their money on Certificates that are difficult if not impossible to redeem. We had certificates that never had availability and then expired. Then they wanted another $10 to extend which I did only to find the next day when I tried to redeem the certificate which they showed availability for on their website turned out didn't have availability. This is a waste of money. Book directly with whatever company you want to do business with rather than this intermediary. When I asked for my money back of course they said that wasn't possible because of their policies. Unfortunately their policies are all about how they can take your money and then prevent you from collecting.
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3 comments
#1562767

XperienceDays continues to deflect and distort in their reply to this complaint. They don't talk about how many times you go online to see if there is availability to use their worthless certificates.

Of course there were no attempts to redeem because there were no opportunities to redeem.

Rather than taking an opportunity to provide the customer with an equitable resolution they double down on "No refunds" and you hold their worthless certificates. Make it right!!!!

#1562216

Xperience Days gift cards are valid for one year from the issue date at the original purchase price. After that time they can still be used however, if there is any increase in price from the original purchase price, the redeemer will be responsible for the price difference.

Joseph Krzesni received a gift certificate for a Gourmet Napa Culinary Tour in February of 2016. The first time that Mr Krzesni contacted Xperience Days since the receipt of the certificate was on September 11th of 2018. At that time, Mr Krzensi was informed that there was a price increase of $5 per person for the tour, and that this amount would need to be paid in order to redeem the certificate for the same activity. Alternatively, he would be able to use the value paid towards any other activity offered on www.XperienceDays.com Mr Krzensi paid the price increase for the tour and requested a date for a reservation.

Unfortunately, Xperience Days was informed by the operator of the tour that the date requested was unavailable as no other participants were booked for that date and tours required a minimum of 4 participants to take place. As stated for each activity, all dates and times shown are subject to change and availability. While we will make every effort to meet the needs of all Certificate Redeemers, Xperience Days cannot guarantee a reservation for an experience on a chosen day or time until the operator of the activity has confirmed the reservation. In general, we suggest that certificate redeemers provide up to three dates they would like to participate, so that if the first or second choices are unavailable, our reservations team has a third option to work on.

As the singular date requested was unavailable, Mr Krzensi was informed that his certificate had been reactivated for future. A second certificate, given to Mr Krzensi’s wife in December of 2016 has never been redeemed, i.e. no reservation has ever been requested.

When Mr Krzensi contacted us for the first time regarding this certificate on September 11th, 2018, he was informed that this particular tour had not had a change in price since the gift certificate was issued, and it is currently valid for redemption. The gift certificates purchased in 2016, by someone other than Mr Krzensi, are not refundable as stated prior to purchase, and Mr Krzensi is welcome to redeem the certificates and request reservations for each.

#1564792
@Xperience Days

This is a totally unresponsive response. We tried many times to look at availability to redeem these certificates only to find that there was no "actual" availability.

So no we didn't attempt to redeem because there was no availability when we could make the trip. This is all part of the game XperienceDays plays. If you look online by googling "Xperience Complaints" you will see how common this "experience" is.

Also, of note is that in none of these cases is Xperience Days willing to resolve a complaint -only to double down - that's the kind of customer service that they make available as part of the Experience. I challenge them to resolve this complaint by issuing a refund -I'll let everyone know that you have changed your ways, alternatively we'll move to the next level.

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ID
#1354679 Review #1354679 is a subjective opinion of poster.
Pros
  • Offerings
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund