Keshia R Ohh

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Verified Buyer
| map-marker Birmingham, Alabama

Greyhound - Travel from hail horrible horrible customer service my son has been traveling since Sunday

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Greyhound - Travel from hail horrible horrible customer service my son has been traveling since...

I am so disappointed about the level of care the greyhound house with a customer my son has been traveling since Sunday night from Fort Worth Texas and has not arrived at his designation place of Hinesville Fleming,ga he was delayed for many hours in several citys and missed connections and was reissued tickets many times. No more food money and still traveling.

Yesterday he was in Savannah ga and was 1 hour away from his destination and some lost agent reissued his ticket and put him on a bus going up north and he has been traveling since and has been all the way to new year and is headed back to savannah ga where he was at yesterday.

The way that this has been handled this is so horrible theres no empathy no no type of remorse there is nobody that I can talk to on the phone to assist me with getting him what he needs this is really sad being stuck going places you shouldn't be gone he was supposed to have been where he supposed to have got to this yesterday morning Tuesday morning at 8:15 he was supposed to be in Fleming Hinesville Georgia, and he's still traveling the heater when I have no food no money no no phone no nothing and calling the 800 number you get booking department there's nobody that can help customer service you cannot call them I cannot believe greyhound is still operating like this is 2020 to making money off the backs of the people that theyre treating like trash now I need to get somebody that needs to get in contact with me because this is ridiculous. I want a full refund of this ticket I paid 210.99.

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Loss:
$211

Preferred solution: Full refund

User's recommendation: Donโ€™t use them. They have no Direct line to customer service you have to go on the website and go on the Feedback and leave them a message and wait for them to contact you back this is not the way to handle business stay far and clear away from them you will get to where you going faster and better traveling on an airplane