On March 27, 2008 I have placed an order with the online retailer www.ambientedirect.de for a stool (Gherry Ultra Cube, by Heller) for a total EUR 599.40 The item I have received about a month later was broken (as confirmed with photos on delivery) and thus I returned it back to ambientedirect.de as asked on my expense. Ever since, I tried to contact ambientedirect.de on many occasions without any result apart from a email I have received on May 30 2008, from ambientedirect.de claiming they were expecting some kind information from the manufacturer (aka HELLER, transferring responsibility to them), without any follow-up or any news whatsoever since then. I would like to report this retailer's behavior and complain.
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