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Rewards points deducted & Can't enroll in Uber One

I had Uber Pass, which expired last week. I have tried enrolling in Uber One but it won't allow me. Yesterday I had 3120 Rewards points and today I have 2480. I didn't use any. I have tried getting help in the app but have not received any information.
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ID
#3226728 Review #3226728 is a subjective opinion of poster.
Location
Naperville, Illinois
Preferred solution
Let the company propose a solution