New Reviewer

Mirror Essentials - The WORST Customer Service

I ordered shapewear at the beginning of July. I received it on July 23. The product was too big. I contacted customer service who PROMISED me that they would ship the correct size, at no charge to me. They asked me to validate my address, which I did. 3 weeks went by, no package, no word from the company. I sent another email. And another. And another. I sent them 12 emails and did not receive a single response. This company is a scam and I will be reporting them.
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3 comments
#1560274

I was contacted by the service department, after submitting my review. They said they would be sending me a replacement.

That's it. The next day, I received an email saying that the issue has been resolved and they were closing my ticket! I responded back, saying that the issue was not resolved, and wouldn't be until I received the replacement product. I asked for them to provide the shipping information to me.

That was 2 days ago.

Still no response. This company is a joke and a scam.

#1567590
@Anonymous

Hello there! We're terribly sorry to hear your experience.

Kindly send us a private message with your order number or email address in our facebook page and we'll have someone to assist you. We hope to hear from you soon.

#1556717

Hello VirtualMaltese, We're truly sorry to hear your inconvenience. We definitely want to resolve your concern right away.

Kindly send us a private message through our facebook messenger with your email address and order number so we can create a follow up with our customer care team. Regards, Mirror Essentials

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ID
#1350202 Review #1350202 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue