Daneil G
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Daneil G
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Verified Reviewer | Medellin, AntioquiaTravel2Be - I haven’t received my refund after 11 days of cancellation
I had to cancel my flight on December 31st due to COVID, and I paid for an additional fee for 100% refund 72 hours later. Ive texted, called, wrote emails and nothing works. The management team havent give me any response about it.
Cons:
- Irresponsible
- Have not received refund
User's recommendation: Don’t buy any additional fees, it’s not worth it
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Thank you for contacting us Daneil G. We would like to inform you that refund times depend on the policies of the airline owner of your ticket, please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
In any case, please send us an e-mail to customer.service@travel2be.com with your reference so that we can check the status of processing with the airline. Thank you.