Andrea M Azq
map-marker Umatilla, Florida

DoorDash - Unfair Policies Concerning Referring Dashers and "areas or zones"

I referred my friend to DoorDash. She forgot to put my ID in her application when she signed in, so she contacted DoorDash support after a few days to ask them to add me as the person who referred her, so that we could get the $200 incentive for referring someone that is actually Dashing.

Well. After she spoke with them, they told her to contact me and have me contact support! Why??? I still have NO idea.

I spoke to Jean Ezekiel, Rhashad, Victoria C (TWICE - Once on my phone until I got kicked out of the app) and once on my PC. Only to be told after an HOUR and a half of dealing with these employees sending me round and round and transferring me, I was told that I am not eligible to be added as a referring Dasher EVER because I am not in the right zone or area to be able to get the bonus! What a crock of *** I drive almost 30 minutes to drive every time I Dash and I have a 99% acceptance rate, with a 100% completion, whether there is a tip or not! I do not dismiss orders, except one that was 9 miles away for $3.00.

No way. I had to drive through 3 cities to get that. I am incredibly disgusted with this resolution, and I think that they (DOORDASH CREATORS) Should put something into place where people can go back and add someone as their referring Dasher. One time, no more.

Once the person is added, they cannot be changed. But SOMETHING to keep this kind of ridiculousness from happening.

C'mon DoorDash, get your *** together! You're looking really *** compared to Lyft, Uber, and Instacart right now!

View full review
Loss:
$200

Preferred solution: I am a Dasher as well as a customer. I want someone to add my referral to the person I referred, and I want to get the bonus incentive just like everyone else! I have been Dashing for 2 years!

User's recommendation: Order more food and tip better than nothing. We drive our own vehicles and do not get compensated for gas or mileage! We get a base pay of usually $2.50 - $4.00 depending on distance. If you don't tip, we get nothing. Which is why sometimes people leave your food for hours. Because you don't tip.