I lost my job in August due to covid and found this website online when I was looking for a resume template. I made a whole resume and spent a lot of time on it just to find out that you had to pay like $2 to actually download your resume to your computer. So I paid it. Today, I get a text from my bank saying there was a transaction outside the US which is definitely weird for me so I logged in and saw a $24.95 charge for this service. So immediately I call them to cancel whatever this is and get a refund for the 2 months they apparently charged me for. And the guy who answered sounded like a sketchy call salesman right from the beginning. Asked me a bunch of questions trying to verify my email and why I went on the service in the first place and if my situation had to due with covid. Then puts me on hold and comes back with a whole spiel like hes trying to help and hes the best thing to ever happen to me by giving me two choices. 1) They would refund the $24.95 from today only (not the one from 9/8/20) and cancel my account OR 2) they would give me next month services free because I still didn't get a job using their service and then my auto pay would go to $5 or something going forward. I was now getting super frustrated because this crazy man was talking a mile a minute saying hes going above and beyond from me. I told him that this was a ridiculous scam, that I had no idea my card was being charged, and that I wanted both months of the $24.95 charge refunded to me immediately or I was going to file fraud with my bank. He got ridiculously mad at me and was yelling saying that if I was going to talk like that he would terminate the call. That I was extremely rude in talking like that because they are a legitimate business that's been in business for 12 years helping people. LOL all because I called it a SCAM which it is. So I regained any composure I could and told him I would take the one refund of $24.95 and cancel. At the end he said it was a pleasure talking to me and that's when I went off on him and told him he should go to *** and I hope hes ashamed of himself. Fast forward to me calling my bank. Since the one charge processed today, I have to wait for it to go completely through. This is supposedly the charge they are refunding me so I am going to be watching for that. If it doesn't come through, my bank said I can file a claim for that since they gave me a cancellation confirmation email and a refund email. But here's the kicker, the monthly charges come through from 'different' named companies! The original charge for $1.95 and the $24.95 from September come from BLD-Resume and the one today came from MyPerfectResume. The lady at the bank said they do this to make sure their charge continues to go through. Like if I had noticed BLD-Resume took money out in September and I blocked it, their charge would have still gone through today because its under a different name!!! So yeah, not sure if I am actually going to get any money back but believe me I am going to fight it. I could not believe someone in a 'customer service role' would talk to me that way because I called them a scam, which they are. It was like he was purposely trying to intimidate me and then act like he was handing me the whole world. Absolutely absurd. 0/10 would not recommend. Run from this company company anythingpay this company anything
User's recommendation: Do not pay this company anything! Ditch the resume you worked on and open a Word doc, it's not worth it.