Amy S Uik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Massage Envy - Money owed to me!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I went in to freeze my account on December 3rd. They assured me the money would not automatically be deducted from my account on December 17th and automatic payments would not start again until February 2022-They did not freeze my membership so the payment did in fact come out of my account-I went to the store and they said they would fix it and my account would be refunded within 3-5 days-That was on December 17th and it is now December 29th and I still do not have my money!!!! They then give me a number to their corporate office-I call the number and I am unable to reach some to talk to -I can only leave a message-This company has HORRIBLE customer service and I would discourage any one from spending their money at Massage Envy-PISSED!!!
View full review
Loss:
$65
Cons:
  • Charging your credit card at will- with no service rendered
  • Que incumplieron su acuerdo

Preferred solution: Full refund

User's recommendation: NEVER GO TO MASSAGE ENVY!!