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Aspen Dental - Threats of Collection for Service they never billed insurance for

Had Invisiline done at their Merritt Island, FL office. Paid my portion upfront. Cigna required they bill the orthodontic treatment quarterly over a two-year period. There was a six-month delay during Covid where they wouldn't even give me my retainers forcing me to wear the same one for months. After treatments started up again, they delayed submitting their claims. They finally submitted three claims but there still was a balance of $251.54. I have spoken with their office several times informing them that they needed to submit the final quarterly billing. Each time I was assured that it would be taken care of. Got another statement in November 2021, called. Now received a statement in December 2021 stating it was the final notice before collections (again)! Endless incompetency at this company.

User's recommendation: Stay Away!!

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1 comment
#2112124

Invisalign is never a good orthodontic deal. It is even less of a deal with scammers like Aspen.

This will be a colossal mess you will have to straighten out. To top it off, I doubt your results will be any good.

ID
#3205965 Review #3205965 is a subjective opinion of poster.
Location
Merritt Island, Florida
Product
Invisalign Clear Aligners
Preferred solution
Billing to insurance completed. $251.54 balance off my account.