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Instasmile - Customer service totally rude and they do not work with you to resolve any issues

Instasmile - Customer service totally rude and they do not work with you to resolve any issues
I placed an order with them and was expecting to be sent a kit and never did now theyre apparently saying that they send a kit out. However I did not receive it and I was calling the customer service phone number and it was either going to voicemail saying the office...
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#2199482

This order was placed in March 2021 and an impressions kit was shipped via USPS on 15 March 2021. We requested natural teeth images and tried to call twice for a Welcome Call without success.

Each time an SMS and voicemail was sent. We heard nothing further until May 2022 at which point the order had expired as it was over 12 months old with no contact, or impressions received from the customer. Instasmile remained open throughout the pandemic, the incoming phone lines were closed due to remote working, however emails, and chat were available but nothing was received.

This forms part of the terms and conditions of the contract with Instasmile which are accepted at the point of sale. Any customer wishing to place a reorder in these circumstances can be given a loyalty discount so if this of interest we welcome the customer to contact us.

ID
#3689535 Review #3689535 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Quick to take your money
Cons
  • Poor customer service and refund response
Loss
$1119
Preferred solution
Full refund