Erika B Irm

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Dollar Tree Stores - I never received my order

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Dollar Tree Stores - I never received my order

I placed an order for 48 sticker/activity/educational work books for by class of 15 three year old children. These books were part of their Christmas present to them from me.

I placed this order on November 21. I receive notification that I would receive these books on December 9, however, I did not receive the books or any other notification. I began calling dollar tree and when I finally got through I was told that half my order was cancelled. I told the representative that I was never notified of this cancellation and why was it cancelled but she had no answers for me except that notification might be in my spam folder (which it was not).

She also told me that my remaining order was in Farmingdale, NY. I was hopeful because Farmingdale is close to Woodside NY but I have still never received the books or any form of notification.

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Preferred solution: Let the company propose a solution