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Crypto Com - Withdrawal problem

Hello, last night, 22 december 2021 I tried to withdraw money from Transilvania Bank ATM in Bucharest. The sum is 180euro, or 900 Lei. I wrote the pin, selected 900lei and the card came out but no money. I entered my account on crypto.com and the 180euro was taken. I spoke with cal center and went to the bank this morning and they said you have to give them a payment refusal so that they can verify the transaction. This is because the card is not from their institution. Last night I started a discussion on the platform and this morning when I came with news/updates, I received no reply. Ray was the name and it appears he is away. Please help me with this issue. At least I want to continue the guidance discussion on the platform. Thanks, Oana Danut Cosmin
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1 comment
#2121014

Hello, Yesterday the team from crypto.com messaged me about the solving of the dispute between institutions. So I received the full sum back. Good team.

ID
#3190683 Review #3190683 is a subjective opinion of poster.
Location
Bucharest, București
Pros
  • Easy-to-use
Loss
$195
Preferred solution
Full refund