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Fitbit - Screen has gone blank

Fitbit - Screen has gone blank
I recently purchased the Fit bit charge 5 and the screen has gone black with only 5 dots on the top of the screen. Associate trying to help fix the problem over the phone was unable to get it to work. I had to send a photo of the screen which I did. Waiting on a response about what the issue is and how it can be fixed. This is not my first Fitbit, I'm a repeat user of the device

User's recommendation: Not at this time, when the issue is resolved.

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#3189603 Review #3189603 is a subjective opinion of poster.
Orangeville, Ontario
Preferred solution
Replacement device