freeatkast s
map-marker Elmhurst, Illinois

Comcast - What? It cost how much 5 miles away?

Why can't we get someone other than Comcast and AT&T to provide internet? they both lie and cheat and provide the absolute worst service. Comcast charges me $65 for my internet; a friend with the same speed (we checked) less than 10 miles away is charge $40 and another friend in the opposite direction, but about 12 miles away is also $40 (same speed). how is this legal? And the worst thing, they redid the line (again) and when they showed up to bury it, they came on the wrong day, screwed up my yard, cut my expensive edger around my plants, left holes in the back and didn't even bury the entire cable!! When i called, after an hour or so, got a supervisor and was assured all would be handled...haven't heard a word since; there is part of the cable still not buried and i have to replace that expensive edging but i have no choice since i have to have internet....how do we change this and force more competition?
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Loss:
$150
freeatkast s
map-marker Elmhurst, Illinois

US Cellular - Where's my money?

okay, they sold my market which was annoying since i just purchased a $200 phone and then less than a month later the market is sold and I'm out the bucks. So, i don't want Sprint (that's who they sold to) and i switched to AT&T. I received my finally bill in June and they owe me $45.00. But it will take them 4-6 weeks to return my money? What? if i was one day late in paying them they would cut off the service - this is very very annoying! and i am sure in 4-6 weeks I'll be calling for that money again what a rip off - if you owe me, pay me back using the same terms of service as you expected me to pay you, especially since you know you owe and there's no way that credit can ever be used since you sold this entire market!
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Loss:
$45
1 comment
Guest

We have been waiting for 2 months for our money. They charged us an early termination fee and when I called they corrected it but can't seem to get our credit sent back to us. Good luck, we will never use them again.

freeatkast s
map-marker Elmhurst, Illinois

Verizon Wireless - Verizon wanted me to FAX my SSN card cuz their agent screwed up

Updated by user Aug 01, 2013

whoever said this was BS is full of ***! This happened and exactly as stated below - Verizon is a silo'd process driven company that DOES NOT give any employee any autonomy much less enable them to do the job the correct way.

At this point I'm glad it happened; i...

Original review Jun 28, 2013
as a prior US Cellular customer i was forced to change since they sold the Chicago market. My first choice was Verizon where my company had a discount. I went in, knew exactly what i wanted still spent a long time being up-sold, which didn't work.

Then the clerk filled out the application without me approving it and because i go by my middle name at work (thus on my id badge) she did not enter apparently what was on the driver's license which matches my SSN for credit checking. Verizon credit comes back and says i have to FAX or EMAIL my SSN card....yep send my full social security number on my card to some person i don't now via an open transmission line.

I tried everything to clear this up; called customer service, escalated to another area even had my employer contact. Customer service also completed the required identify check since i have a low level alert on my account (the same process that banks use to issue credit cards with much higher limits).

No one with Verizon credit would talk with me nor would they give me a telephone number.

I was not allowed to correct the error on the application
I was told the store could not verify my identify by seeing my ssn (they weren't trustworthy enough - and yes that is a direct quote).

finally i was told okay, don't fax your SSN but pay us $400 and maybe we'll give it back at the end of the year!

My credit rating is well over 740; why would i pay that fee?

I walked over to AT&T; and was out the door in 90 minutes (no deposit mind you) and they were very busy. I'll end up paying a little more per month but at least they treated me with respect; Verizon did not nor do they apparently trust their employees or care about the current Privacy laws

I will say that everyone i spoke with at Verizon did their best but that company apparently DOES NOT empower their associates and DOES NOT allow customers to talk directly with credit and basically does not appear to follow privacy regulations.

How *** do they think i am....sending a full SSN over fax or email? Get real
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Loss:
$100
2 comments
Guest

I had an even worse experience.

I went in the Verizon store yesterday and they told me the exact same thing: to fax the SSN card.

To start with that should be illegal.

the number is correct and corresponds with my name. On the physical SSN card it even mentions that you should never carry it with you.

I came back today with my SSN card to find out that they also need a utility bill.

I have a credit rating of 720+ and I even want everything prepaid

Seriously Verizon, you don't want customers and you arrogance is immense. I will do everything I can to convince other people not to go for Verizon.

Guest

I had a similar experience yesterday. I walked into an empty Verizon store in a busy shopping area.

The associated requested me to fill out the SSN number on the application on a table. Everything was going smoothly until almost at the end of transaction, he asked me to handover the original SSN card issued by the Government. I do not carry the SSN cards with me all the time; he told me that the system will not let him proceed with the sale until I go home and bring the original SSN card. Although that process was the perfect explanation of why the Verizon store had no customers, it makes you check your government issued card physically and if you do not have one, you should request one from Government so that you can buy a Verizon cell phone service.

I do not know what Verizon does with the image of the card? May be keep all the SSN card images into a database waiting to be hacked,which is becoming very common these days starting from Target to PF Chang.

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freeatkast s
map-marker Villa Park, Illinois

Chase Bank - Chase is holding my money hostage

i deposited a check from an insurance company payable to me via ATM last Friday. It deposited and posted. Then on Monday they debited the account (didn't notify me); went to a branch and got no where for an hour (couldn't tell me anything sorry) sat on the phone for hours and 9 people deposited into my account!) and they will in multiple countries and told i must not have endorsed it (it was mail it soon and there was NO ONE i could escalate my issues to - no one and I did not one time in all the people in person or on the phone say what they could do or would do; they didn't care and it's obvious customer service is not important to this bank - i have multiple accounts, so it's not like I'm a light weight and this was not a small amount of money; several thousand dollars and there was NO ONE escalate this to - not a manager, no one (guess that's what happens when you offshore to manila, pretend it's Austin and get called on it) - Chase i hope you read this - YOU ARE NOT THE ONLY BANK IN TOWN!
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Loss:
$3000
1 comment
Guest

Yea I deposited cash earlier today. It said that the funds were avail for both my avail bal and my present bal.

I go to use my card because beings that it was said it was for sure in there I didn't have any cash on me, my card was declined. I'm so pissed off! And then I called cust service. Lady asked me to hold while she looks at my account.

She never did come back on the line. Normally they just look at ur account while they are still on the phone talking out the steps they are taking to help resolve your issue! I tried calling back, then all of a sudden they are doing system maintenance and there were no reps avail to speak with. ***!

That lady knew what she was doing when she put me on hold. She knew she wasnt going to come back on the phone. I kept trying because it told me to try back "shortly" I ended up getting on the line with a male rep who asked for my name and after I told him proceeded to act as if he couldn't hear me! I Called back right away but on a diff line just to make sure it really wasnt a connection problem.

All of a sudden they are supposedly back on maintenance sched and reps weren't avail! I need my freaking money ***! I am def switching banks if they don't do something about my trouble. I want some sort of reimbursement for wasted time, gas going to a place I initially went to use my card and was denied, embarrassment, and time spent without being able to purchase the things I needed with my own money!

I'm fuming right now and I never make complaints! It has been 2 hours of waiting for this "short" scheduled maintenance to complete. I call ***. They are hiding something.

My money, for one.

Also, just because they are doing a maintenance, I didn't know that they actually cut u off from retrieving your own money if it is there. If that is the case, im done with this place for sure.