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Resolved: Mr Rooter - $700 in labor and still no hot water

Mr Rooter - $700 in labor and still no hot water
Update by user Sep 03, 2018

The owner of Mr. Rooter has contacted us and we've been able to reach a mutually agreeable resolution.

We appreciate their efforts in contacting us to address the problem and would recommend their services moving forward. Thank you!

Original review posted by user Aug 21, 2018
We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged us $384.21. Two hours later we still didn’t have hot water. We called them and he came out a day later. While there, he tried testing the power to the tank but did not switch the breaker off which made it arc, causing a huge cloud of black smoke and melted the metal water line on the tank. He said that it was his fault and he would replace the metal line he burned and that the tank needed to be replaced. We went into our garage the next day to find the metal line he burned had leaked all over the floor. The tank came in the next day and they charged us an additional $214.77 (no charge for the tank since it was still under warranty). After a week of cold showers for our 6 year old daughter, we were desperate to have hot water (to be honest we just didn't know what else to do so we agreed to the cost) and told them to go ahead and install it. Two hours after the Tech had installed the tank and left, we still didn’t have hot water. We called them back (exasperated and asking for a refund) and they then told us it was probably an electrical issue, so we needed to call an Electrician. The Electrician came out and said that the breaker was not giving any power and that this could have been caused by the Tech arcing the wires on the tank before it was replaced. He replaced the breaker. Now we have an Electricians bill on top of the $700 we paid them. We have asked for a refund because not only did their employee misdiagnose it but, he also likely caused our issue.
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Resolved
ID
#1335430 Review #1335430 is a subjective opinion of poster.
Location
Williamsburg, Virginia
Service
Mr Rooter Water Heater Repair
Cons
  • Being charged for nothing
Reason of review
Bad diagnostic lead to costly repair
Loss
$700