tim p Bxj

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Verified Reviewer
| map-marker Columbus, Ohio

Verizon - Called to review my plan and try to reduce my cost

Updated by user Dec 14, 2021

all the closed end questions don't allow to tell the whole story. When you are limited to only giving the responses chosen for you, you can't really explain what is happening and it makes it obvious they don't really want to know. Your not getting a measurement of what...

Original review Dec 14, 2021
So any discount I use actually makes my bill increase. The FAKE SENIOR DISCOUNT I was told about by the rep made my bill go up considerably.

If I tried to remove a line down to 2 lines my cost went down only about 10 %. I would have expected it to go down by one third since I am using 1 third less. Don't give me your double talk.
You really think it is ok to try to deceive seniors by calling something a discount then they have to change their plan and increase their cost. How dare punish me for getting old and think I'm that gullible.
No one should have to pay 200.00 a month just for phone service.

It is the more expensive annually than my gas or electric.
Then you want to send me a email survey that only allows me to answer closed end questions so you get the answers you want but not necessarily the truth.

And then it isn't rating your business or service, just the attitude of your phone reps.
You are only fooling yourself. I can get new phones and the same service for less by switching to another provider.
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Pros:
  • Reliability of service
Cons:
  • Care less about loyal customers
  • Could care less about the average customer
  • Deceptive practices and claims

User's recommendation: check all your options for the best cost of service

tim p Bxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Verizon - Called to review plan to reduce cost

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called to review my plan so i could reduce my bill or change to another provider. All discounts applied to my phone plan actually increased my bill. They told me they had a senior discount also. When I asked how it would change my bill it increase it considerably, not reduced it. That is deplorable to deceive with the word discount and charge more because you have to change your whole plan to a higher cost to get the discount. It does not apply to your account unless you change your account. Seniors need punished for growing old, right!? They not smart enough to know it is'nt really less expensive. It's a discount that's all they need to know. They recommended I change my plan. When I asked what it would do to my plan it increased my bill. No matter what they wanted my bill to go up. If I removed a line down to 2 my bill did not decrease by one third as I would expect. It reduced by only about 10%. I shouldn't have to pay 200.00 a month to have phone service. And I shouldn't have to replace my phones every time I get them paid off. I can get new phones and all the service I already have by switching to another provider. And I don't need to use no FAKE SENIOR DISCOUNT.
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