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AFEX - Money transfer error

I deposited money from my shipmoney acocunt to my bank but the money never came. It appears to be an issue with AFEX. 2.500,00USD is somewhere and I dont know what I can do to finally get it. It was supposed to be on my bank account on December 10th. I called customer servise and the person hung up the phone on me mid conversation.

User's recommendation: Avoid AFEX.

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ID
#3156702 Review #3156702 is a subjective opinion of poster.
Loss
$2500
Preferred solution
Full refund