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I could not agree more that the customer service is terrible and just outright rude. They forced me to sign an outstanding debt for a home that was eighty-thousdand dollars underwater. I have begged and plead for loan forgiveness, loan modification - you name it. They...
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#679873

I agree with the poor service from USAA, especially if you begin having financial difficult. I've been with USAA since 1987.

I am a doctor, and thanks to a former employee who invented a host of alleged 'injuries' while working for me, she filed a lawsuit in the hopes of winning a settlement large enough to fund her retirement. Well, she lost her case at the district court level AND at the supreme court level. If anyone has ever been involved in any type of legal battles, you know that it's very very expensive. I had a USAA backed business insurance policy in place at the time the lawsuit was filed.

After submitting my claim and supporting documents to USAA, they declared that 'no loss has occurred, appeal our decision if you wish". I appealed, and it's almost as if I had done nothing at all. All communication from USAA stopped. I could not get a response from anyone about the business insurance, the claim, the appeal, nothing.

This left me paying for my own legal fees out of pocket. The 6-year long legal case cost me everything I had...retirement, kid's college funds, my thriving practice, everything. Ultimately, I had to file bankruptcy. I had a car financed through USAA at the time, and they repossessed it (almost 2 years after the bankruptcy closed!).

They also decided to block my online access to my accounts. I still have auto, renters, property and fire insurance through USAA, but am actively seeking to change. As soon as had financial challenges, USAA wanted nothing to do with be beyond collecting my premium dollars.

USAA is there for their members when being so benefits USAA.

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ID
#198847 Review #198847 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Usaa Loan
Loss
$67000