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Sony - Brand new earbuds not charging

Purchased the the Sony xm3 earbuds and they stopped charging after two weeks I would really like to get the issue resolved because these cost a a lot of money. The chafing light on the case doesnt seem to work so I reallly need your help because this sucks
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ID
#3151999 Review #3151999 is a subjective opinion of poster.
Location
Anchorage, Alaska
Loss
$150
Preferred solution
Let the company propose a solution