comment to review:

Customer complaint

Enterprise Rent A Car #1894291
Massie, clean vehicles have always been important to us and we know customer confidence in vehicle cleanliness is even more critical now than ever. Please email us at Care@Enterprise.com with the name of the primary renter, your contact telephone number, email address, the exact branch location, reservation or rental agreement number, and any additional details and we will pass this along promptly. Thanks! –Carol H.
0 0
Show
comment to review:

E/mail confirmatation

Enterprise Rent A Car #1894284
A confirmation of your upcoming rental reservation has been emailed to the email address on file. To speak with a representative about your reservation please contact the third party broker where you made your reservation directly. We look forward to seeing you in October. Take care! -Carol H.
0 0
Show
comment to review:

Poor Service

Enterprise Rent A Car #1893434
Gene R, we're happy to review this with you directly. Please email care@enterprise.com with your full name, contact information, the details above, your reservation or rental agreement number, and the exact rental office location so we can research this promptly. Thank you. – Carol H.
0 0
Show
1 reply
Anonymous
#1893441
I have e bern to the Kent WA. office and was promised a refund. On Saturday July 11, 2020 I spoke with a representative that said the area manager would contact me on Monday July 13, 2020. Today is Tuesday July 14. 2020 and no o e has contacted me. All you are capable of is smoke mirrors and lies. Enterprise can access all the information that you asked for by entering my name in the computer. My time is valuable and I expect additional funds due to the time I have spent correcting you problems.
comment to review:

They will not answer the phone been calling for 2 hours whats going on

Enterprise Rent A Car #1893431
Jodine, thank you for bringing this to our attention. We'd like to get your information so that we can adress this. Please email care@enterprise.com with your contact information, your reservation number and any details you want to make us aware of. We look forward to hearing from you soon. - Carol H.
0 0
Show
comment to review:

Dispute charges for 179.00 when car was returned in early morning hours and not damaged. Just a lil late.

Enterprise Rent A Car #1893408
KIM G, we're happy to address this with you directly. Please email care@enterprise.com with your full name, contact information, date of birth, driver's license information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
1 0
Show
comment to review:

Not Satisfied with my Gas Charges & the Service @ time of Pickup

Enterprise Rent A Car #1891267
PissedConsumer2042378 of Brooklyn, NY, if we can help out please email Care@Enterprise.com with your full name, contact telephone number, exact rental office location, your rental agreement or reservation number. Thank you! - Carol H.
0 0
Show
comment to review:

Horrible service marble falls enterprise

Enterprise Rent A Car #1891266
Cathy K, we're happy to review this with you directly. Please email care@enterprise.com with your full name, contact information, the details above, your reservation or rental agreement number, and the exact rental office location so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Fraudulent charges on bank card

Enterprise Rent A Car #1891263
Aakash, we're happy to review this with you directly. Please email care@enterprise.com with your full name, contact information, the details above, your reservation or rental agreement number, and the exact rental office location so we can research this promptly. Thank you. – Carol H.
0 0
Show
1 reply
Jon and Maria B
#1895157
I sent all of that information over 2 weeks ago but will resend it and hope that this is resolved immediately. I have spoken on the phone regarding this issue with customer care countless times and each time they tell me someone else will contact me which has not once happened. I just had surgery a couple of days ago and am still recovering so I cannot handle the stress of being ignored and given false promises.
comment to review:

Return rental today

Enterprise Rent A Car #1890085
Richetta, thank you for your awesome review! We're happy to hear that this was a pleasant experience for you. We look forward to seeing you again soon! - Carol H.
0 0
Show
comment to review:

Cancelled reservation for better offer

Enterprise Truck Rental #1889554
Clint A., We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@***.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
0 0
Show
comment to review:

Complaint about recent rentals and no help

Enterprise Rent A Car #1889540
Review #2036027, we are happy to review your rental experience with you. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Next to nill response

Enterprise Rent A Car #1889539
Laverda, thank you for the update. If we can assist you, please email Care@Enterprise.com. Thank you! - Carol
0 0
Show
comment to review:

Office closed and wasn’t able to rent my paid car rental at National because of a hold by your company

Enterprise Rent A Car #1889537
Emlyn, we're happy to look into this for you. At your convenience, please email Care@Enterprise.com with the complete details, your contact email address, telephone number, date of birth, driver's license number, and your reservation number so we can review this promptly. Thank you! - Carol H.
0 0
Show
comment to review:

Bad service

Enterprise Car Sales #1887804
Frank K., we take customer service seriously, and would like to look into this for you. Please email care@***.com with the details above, sales office location, VIN, or stock number,your contact information, and any additional details. Thank you. – Carol H.
0 0
Show
comment to review:

Refund check

Enterprise Car Sales #1887774
Eithen, we appreciate your review and would be happy to look into this for you. To speak with us further about your experience, please email care@***.com with the details above, your contact information, the office location, and your sales details, VIN, or stock number. – Carol H.
0 0
Show
comment to review:

Customer complaint

Enterprise Rent A Car #1887772
Bryce, we appreciate your feedback and would be happy to look into this for you. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Didn't get the vehicle I reserved

Enterprise Rent A Car #1887771
Martez, it's never our intention to inconvenience a valued customer. We would be happy to further discuss your experience with you. To do so, please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Failed to respond

Enterprise Rent A Car #1887767
Laverda, we appreciate this information however we will need some additional information in order to follow up on this for you. Please email Care@Enterprise.com with the full details of your concern, your full name, contact telephone number and email address so we can follow up on this for you promptly. Take care! - Carol H.
0 0
Show
comment to review:

Failed to respond

Enterprise Rent A Car #1886710
Laverda, we're happy to follow up on this for you however we will need some additional details. Please email care@enterprise.com with your contact information, your reservation and rental agreement number and the details you want reviewed and addressed. We look forward to hearing from you soon. - Carol H.
0 1
Show
1 reply
Csonka T
#1886772
We've received the same messages consistently stating that someone from management will contact us. However, the contact we receive is like I mentioned above the same response with no action behind it. The particular incident took place June 1, 2020. The reservation number is 151755****
comment to review:

Samueljacobs52963@***.com

Enterprise Rent A Car #1886689
We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly and privately. Thank you. – Carol H.
0 0
Show
comment to review:

Employee put on DNR

Enterprise Rent A Car #1886687
PissedConsumer2024606, we'd like the chance to address this with you directly. Please email care@enterprise.com with your full name, contact information, your date of birth, driver's license number, the claims, rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

The worst rental ever

Enterprise Rent A Car #1885667
Thanks for sharing, Juwona! If we can help, lease email Care@Enterprise.com with your contact telephone number, email address, the exact branch location, your reservation or rental agreement number, and any additional details and we will review this along promptly. Thanks! –Carol H.
0 0
Show
comment to review:

Not satisfied with the rental

Enterprise Rent A Car #1885646
Miyoko, we want you to be happy with your rental experience. Please contact the rental office location directly to bring this to their attention and to discuss available alternatives. If we can help, lease email Care@Enterprise.com with your contact telephone number, email address, the exact branch location, your reservation or rental agreement number, and any additional details and we will review this along promptly. Thanks! –Carol H.
0 0
Show
comment to review:

Complaint

Enterprise Rent A Car #1884059
Damian R, I assure you we are committed to maintaining the highest standards of cleanliness today and every day. If those standards were not met we’d like to speak with you to learn more. Please email Care@Enterprise.com with your contact telephone number, email address, the exact branch location, your reservation or rental agreement number, and any additional details and we will review this along promptly. Thanks! –Carol H.
0 0
Show
comment to review:

Horrible customer service

Enterprise Rent A Car #1883532
Tayla, to ensure the safety and well-being of our employees and customers, we have temporarily consolidated some of our locations. When you get a chance please email care@enterprise.com with your full name, contact telephone number, email address, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Unhappy

Enterprise Rent A Car #1883531
JP, when you get a chance please email care@enterprise.com with your full name, contact telephone number, email address, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Unhappy

Enterprise Rent A Car #1883529
JP, when you get a chance please email care@enterprise.com with your full name, contact telephone number, email address, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Would like my money back and to file a complaint on bad service

Enterprise Rent A Car #1883526
Emelia, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at care@enterprise.com with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.
0 0
Show
comment to review:

Customer complaint

Enterprise Rent A Car #1883500
Rakeisha, thank you for your feedback. At your convenience, please email Care@Enterprise.com with your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
0 0
Show
comment to review:

Issue with car and store

Enterprise Rent A Car #1883497
PissedConsumer2009520 of Detroit, MI, we'd like to know more about what's going on. At your convenience, please email Care@Enterprise.com with your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
0 0
Show
comment to review:

Can't get a rental .

Enterprise Rent A Car #1883495
PissedConsumer2010821 of Summerville, SC, I assure you we want to rent to every one we possibly can and we would be happy to look into this with you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
0 0
Show
comment to review:

Rude service manager and poor information on door in Greensboro NC

Enterprise Rent A Car #1878713
Aviel, it's certainly never our intention to inconvenience or upset you. We'd like the chance to speak with you further about this. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Dispute charges

Enterprise Rent A Car #1878709
PissedConsumer1993021, thank you for the update. We're glad to hear that this has been resolved to your liking and that you will choose Enterprise again. Take care and please reach out to us anytime if we can help out. - Carol H.
0 0
Show
comment to review:

I had horrible experience with customer service...

Enterprise Rent A Car #1878400
Anonymous Review, we'd like the chance to address this with you directly. Please email care@enterprise.com with your full name, contact telephone number, email address, date of birth, driver's license number and issuing state, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Im still on the do not rent list

Enterprise Rent A Car #1878394
PissedConsumer1987640, we'd like the chance to address this with you directly. Please email care@enterprise.com with your full name, contact telephone number, email address, date of birth, driver's license number and issuing state, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Expired tsgd

Enterprise Car Sales #1875893
Thank you for your comments, Chloie. If you can provide a few additional details, we'd like to help out. Please email care@***.com with the details above, your contact information, our sales office location,stock number if available, and any additional sales details. – Carol H.
0 0
Show
comment to review:

To get info from a live person

Enterprise Rent A Car #1875889
Erandy, we are currently experiencing higher than average call volume however I assure you our representatives are happy to help answer your questions. Please call 1-800-264-6350 for prompt assistance. If we can help send a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
0 0
Show
comment to review:

No call back on Complaint

Enterprise Rent A Car #1874770
Laverda, we'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Customer complaint

Enterprise Rent A Car #1874769
Laverda, we'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Yes I have an issue. I have 2 charges on my Discover. One for $318.50 and one for $169.58. Can you explain this second charge od $169.58?

Enterprise Rent A Car #1874727
Myers, we don't want you to be surprised by your rental charges and do our best to make sure that all charges and fees are itemized for you. This team is happy to take a closer look at your rental in order to help provide some answers for you however we will need some additional details. Please email Care@Enterprise.com with your full name, contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you! – Carol H.
0 0
Show
comment to review:

Concern

Enterprise Car Sales #1873075
Tajuana, we appreciate it when customers tell us about their experiences and would like the chance to help out. Please email care@***.com with the details above, your contact information, our sales office location, VIN, or stock number, and any additional sales details. Thank you. – Carol H.
0 0
Show
comment to review:

Customer complaint/ unresolved issue

Enterprise Rent A Car #1873073
Izan, we don't want you to be surprised by your rental charges and do our best to make sure that all charges and fees are itemized when booking your reservation on our website. This team is happy to take a closer look at your rental in order to help. Please email Care@Enterprise.com with your contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you! – Carol H.
0 0
Show
comment to review:

My personal vehicle was towed at rental location

Enterprise Rent A Car #1873071
Lexie, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. Most of our locations do not offer secured parking for our customers' personal vehicles. We'd be happy to speak with you further about this and address this with you directly. Please email Care@Enterprise.com with the complete details, your contact telephone number, email address, exact location, and any rental agreement or reservation numbers. Thank you. –Carol H.
0 0
Show
comment to review:

Ordered drivers license online cause of covid 19 and they won’t let me get a rental

Enterprise Rent A Car #1872571
PissedConsumer1961422 of Edwardsville, IL, we appreciate your feedback. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Rental extension

Enterprise Rent A Car #1871718
Mali, thank you for your feedback. We'd like the chance to help out. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Customer complaint

Enterprise Rent A Car #1871715
Laverda, we assure you it's never our intention to inconvenience a valued customer. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

No Emergency Case by Case Authority

Enterprise Rent A Car #1869993
freda k., we appreciate when customers tell us about their experiences and assure you it's never our intent to inconvenience you. We'd like the chance to address this with you directly in setting where it's safe to share private, personal details. Please email care@enterprise.com with the above information, your full name and contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
0 0
Show
comment to review:

Do not rent

Enterprise Rent A Car #1869456
Jasmine M, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at care@enterprise.com with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.
0 0
Show
comment to review:

Im still on the do not rent list

Enterprise Rent A Car #1869447
Syanne, we understand your concern and would be happy to address the level of service you received with you directly. To do so, please email care@enterprise.com with your full name, contact information, exact rental office location, your reservation or rental agreement number, and all the additional information regarding your experience. Thank you for your feedback. - Carol H.
0 0
Show
comment to review:

Customer complaint/ unresolved issue

Enterprise Rent A Car #1869446
Marcelline, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email care@enterprise.com with your full name, contact information, reservation or rental agreement number, the information here, and any additional information. Thank you for your comments. We look forward to hearing from you soon. - Carol H.
0 0
Show